IN THE TAMILNADU STATE CONSUMER DISPUTES REDRESSAL COMMISSION, CHENNAI Present: Hon’ble THIRU JUSTICE R.SUBBIAH:PRESIDENT F.A.No.760 of 2023 [Against the order dated 30.08.2022, passed in C.C.No.29 of

2022 by the DCDRC, Perambalur].

[Old C.C.No.01/2018, on the file of the DCDRC, Chennai (South)]

Monday, the 28^th day of October, 2024 Mr. S.A.Abdul Rahman, S/o Mr. S.M.S.Abdul Hameed Khan, Door No.150 G, Mandhakini Block, Railway Officer’s Colony, Sterling Road, Nungambakkam, Chennai - 600 034. ... Appellant/ Complainant - Vs –

1. M/s. Eureka Forbes Ltd., Rep. by its Manager, 88, G.N.Chetty Road, T. Nagar, Chennai - 600 017.

2. M/s. Eureka Forbes Ltd., Rep. by its Managing Director, B1/B2, 701, 7th Floor, Marathon NexGen, Marathon Innova, Off Ganpatrao Kadam Marg, Lower Parel, Mumbai - 400 013. 3. The Customer Care Manager, M/s. Eureka Forbes Ltd., B1/B2, 701, 7th Floor, Marathon NexGen, Marathon Innova, Off Ganpatrao Kadam Marg, Lower Parel, Mumbai - 400 013.

4. Ms. Asha Idnani, OMBUDSMAN, M/s. Eureka Forbes Ltd., B1/B2, 701, 7th Floor, Marathon NexGen, Marathon Innova, Off Ganpatrao Kadam Marg, Lower Parel, Mumbai - 400 013. ... Respondents 1 to 4/Opps. 1 to 4 For the Appellant/Complainant : M/s. S.Haja Mohideen Gisthi For the Respondents 1 to 4/Opps. 1to 4: Notice served.

This appeal came up for final hearing today 28.10.2024 and on hearing the arguments of the counsel for the appellant/complainant and on perusing the material records, this Commission made the following Order in the Open Court:-

O R D E R

R.SUBBIAH J., PRESIDENT (Open Court)

Not being satisfied with the compensation awarded by the District Consumer Disputes Redressal Commission, Perambalur, in and by an order dated 30.08.2022, passed in C.C.No.29 of 2022, the complainant has filed the present appeal seeking enhancement of compensation.

2. The Appellant is the Complainant and the Respondents 1 to 4 are the opposite parties 1 to 4 before the District Consumer Commission. For the sake of convenience, the parties will be referred in the course of this order as per their respective rankings before the District Consumer Disputes Redressal Commission, Perambalur.

3. The case of the complainant is that he has ordered for Aquaguard Geneus Water Purifier on 16.03.2016, through Flipkart.com. & got, a Eureka Forbes, through online purchase. After delivering the Water Purifier on 18.03.2016, the online seller raised a request with the opposite party for installation of the water purifier on 20.03.2016. Since there was no response from the opposite party, the complainant himself called and registered his personal request with the opposite party for installation of the water purifier. Thereafter, personnel of the opposite party’s service unit at Chennai installed the water purifier on 23.03.2016. While so, the water purifier stopped working on 10.04.2016. When the complainant made a complaint/request for service, he noticed that the Eureka Forbes website contained some wrong information relating to the complainant, and reflected the information relating to a different person by name Anil Kumar.

However, the website information correctly reflected the complainant’s phone number. The complainant lodged a request with the opposite party’s service unit at Chennai, for rectifying the incorrect data and also to attend to the service of the product purchased by him. Responding to his request, service personnel came, and repaired the water purifier. Thereafter, the service head of the opposite party’s service unit at Chennai assured that the data would be corrected in the company’s records immediately. However, this assurance also went in vain. The complainant made the next complaint on 07.05.2016, with online Docket No.0870171172. Even while lodging the complaint, for a second time on 07.05.2016 he again noticed that the company’s website again showed the same error regarding the personal details of the complainant. The service personnel by name Balaji called the complainant on 09.05.2016 and