IN THE DELHI STATE CONSUMER DISPUTES REDRESSAL COMMISSION Date of Institution:05.07.2004 Date of Hearing :25.07.2024 Date of Decision :29.07.2024 FIRST APPEAL NO. 455/2024 IN THE MATTER OF MR. AJAY SINGH, S/O MR. GAURI SHANKAR SINGH, OFFICE NO.103, FIRST FLOOR, 32B, J.P. COMPLEX, MAYUR VIHAR PHASE-I, NEW DELHI-110091 …APPLICANT/APPELLANT (Through Mr. Amit Kumar, Advocate Email: info@singhlawchambers.com & Mob.9911686165/8651718126)

VERSUS

1. MAKEMYTRIP INDIA PRIVATE LIMITED THROUGH ITS DIRECTORS UG-07, (FRONT SIDE) TDI MALL RAJOURI GARDEN, NEW DELHI-110027 EMAIL: infomakemytrip.com, rajesh.magow@makemytrip.com TEL: +91 124 4395000, FAX: +91 11 43528688 ALSO AT

19TH FLOOR, TOWER A/B/C, EPITOME BUILDING NO.5, DLF CYBER CITY, DLF PHASE III, GURUGRAM, HARYANA, INDIA-122002.

2. MR. VIKASH KUMAR TIWARI, DIRECTOR, MAKEMYTRIP INDIA PRIVATE LIMITED UG-07, (FRONT SIDE) TDI MALL RAJOURI GARDEN, NEW DELHI-110027 EMAIL: infomakemytrip.com TEL: +91 124 4395000, FAX: +91 11 43528688 ALSO AT

19TH FLOOR, TOWER A/B/C, EPITOME BUILDING NO.5, DLF CYBER CITY, DLF PHASE III, GURUGRAM, HARYANA, INDIA-122002.

3. MR. GHANSHYAM DAGA, DIRECTOR MAKEMYTRIP INDIA PRIVATE LIMITED UG-07, (FRONT SIDE) TDI MALL RAJOURI GARDEN, NEW DELHI-110027 EMAIL: infomakemytrip.com TEL: +91 124 4395000, FAX: +91 11 43528688 ALSO AT

19TH FLOOR, TOWER A/B/C, EPITOME BUILDING NO.5, DLF CYBER CITY, DLF PHASE III, GURUGRAM, HARYANA, INDIA-122002.

4. MR. MALAYA KUMAR PALLAI DIRECTOR MAKEMYTRIP INDIA PRIVATE LIMITED UG-07, (FRONT SIDE) TDI MALL RAJOURI GARDEN, NEW DELHI-110027 EMAIL: infomakemytrip.com TEL: +91 124 4395000, FAX: +91 11 43528688 ALSO AT

19TH FLOOR, TOWER A/B/C, EPITOME BUILDING NO.5, DLF CYBER CITY, DLF PHASE III, GURUGRAM, HARYANA, INDIA-122002.

5. JET AIRWAYS (INDIA) PRIVATE LIMITED THROUGH ITS BOARD OF DIRECTORS, INDIRA GANDHI INTERNATIONAL AIRPORT, TERMINAL-3, NEW DELHI-110032.

EMAIL: Companysecretary@jetairways.com ALSO AT

1. GROUND FLOOR, SIROYA CENTRE, SAHAR AIRPORT ROAD, ANDHERI (EAST)

MUMBAI-400099

2. COMMERCIAL BUILDING, 2ND FLOOR, PLOT NO. C-68, G-

BLOCK, BANDRA KURLA COMPLEX (EAST), MUMBAI, BANDRA, MAHARASHTRA, INDIA-400051

6. MR. ASHOK CHAWLA, DIRECTOR JET AIRWAYS (INDIA) PRIVATE LIMITED INDIRA GANDHI INTERNATIONAL AIRPORT, TERMINAL-3, NEW DELHI-110032.

ALSO AT

1. GROUND FLOOR, SIROYA CENTRE, SAHAR AIRPORT ROAD, ANDHERI (EAST)

MUMBAI-400099

2. COMMERCIAL BUILDING, 2ND FLOOR, PLOT NO. C-68, G-

BLOCK, BANDRA KURLA COMPLEX (EAST), MUMBAI, BANDRA, MAHARASHTRA, INDIA-400051

7. MR. GAURANG ANANDA SHETTY, DIRECTOR JET AIRWAYS (INDIA) PRIVATE LIMITED INDIRA GANDHI INTERNATIONAL AIRPORT, TERMINAL-3, NEW DELHI-110032.

ALSO AT

1. GROUND FLOOR, SIROYA CENTRE, SAHAR AIRPORT ROAD, ANDHERI (EAST)

MUMBAI-400099

2. COMMERCIAL BUILDING, 2ND FLOOR, PLOT NO. C-68, G-

BLOCK, BANDRA KURLA COMPLEX (EAST), MUMBAI, BANDRA, MAHARASHTRA, INDIA-400051

8. MR. SHARAD SHARMA DIRECTOR JET AIRWAYS (INDIA) PRIVATE LIMITED INDIRA GANDHI INTERNATIONAL AIRPORT, TERMINAL-3, NEW DELHI-110032.

ALSO AT

1. GROUND FLOOR, SIROYA CENTRE, SAHAR AIRPORT ROAD, ANDHERI (EAST)

MUMBAI-400099

2. COMMERCIAL BUILDING, 2ND FLOOR, PLOT NO. C-68, G-

BLOCK, BANDRA KURLA COMPLEX (EAST), MUMBAI, BANDRA, MAHARASHTRA, INDIA-400051

9. MR. SUNDARAM RAMESH DIRECTOR JET AIRWAYS (INDIA) PRIVATE LIMITED INDIRA GANDHI INTERNATIONAL AIRPORT, TERMINAL-3, NEW DELHI-110032.

ALSO AT

1. GROUND FLOOR, SIROYA CENTRE, SAHAR AIRPORT ROAD, ANDHERI (EAST)

MUMBAI-400099

2. COMMERCIAL BUILDING, 2ND FLOOR, PLOT NO. C-68, G-

BLOCK, BANDRA KURLA COMPLEX (EAST), MUMBAI, BANDRA, MAHARASHTRA, INDIA-400051 ....NON-APPLICANTS/ RESPONDENTS CORAM:

HON’BLE JUSTICE SANGITA DHINGRA SEHGAL (PRESIDENT)

HON’BLE MS. PINKI, MEMBER (JUDICIAL)

Present: Mr. Deepak Khandelwal along with Ms. Arunima Parmar, counsel for the appellant. (Mob. 9773794262, Email: ideepakhandelwal@singhlawchambers.com). PER: HON’BLE MS. PINKI, MEMBER (JUDICIAL)

1. The present appeal has been filed on 05.07.2024 challenging the impugned order dated 07.05.2024 passed in Complaint Case No.386/2018 whereby the complaint cas