IN THE DELHI STATE CONSUMER DISPUTES REDRESSAL COMMISSION Date of Institution : 04.09.2019 Date of Reserving the order : 23.04.2024 Date of Decision : 29.05.2024 FIRST APPEAL NO.-475/2019 IN THE MATTER OF Future Generali India Insurance Co. Ltd.

3rd Floor, Kailash Building, K.G. Marg, New Delhi-110001 ..…Appellant (Through: Mr Ashwary Kathed, Advocate)

VERSUS Pawan Kumar Gupta, S/o Sh. Chajju Ram Gupta, R/o- D-813, 3rd Floor, Saraswati Vihar, Pitampura, New Delhi-110034 .....Respondent (Through: Mr Mukesh Gahlot, Advocate )

CORAM:

HON‟BLE MS. BIMLA KUMARI, MEMBER (FEMALE)

HON‟BLE MS. PINKI, MEMBER (JUDICIAL)

1. Whether reporters of local newspapers be allowed to see the judgment? Yes 2. To be referred to the reporters or not? Yes Present: Mr Aishwary Kathed counsel for the appellant Mr Mukesh Gahlot counsel for the respondent HON‟BLE MS.BIMLA KUMARI, MEMBER (FEMALE)

ORDER

1. By this judgment we shall dispose of the appeal which has been filed by the appellant against the impugned order dated 03.05.2019 passed by the Consumer Dispute Redressal Forum (North-West) Shalimar Bagh in complaint case no. 1171/2015.

2. Brief facts as stated in the complaint are that the complainant/respondent herein