STATE CONSUMER DISPUTES REDRESSAL COMMISSION, PUNJAB, CHANDIGARH First Appeal No.373 of 2023 Date of institution : 11.05.2023 Date of Reserve : 03.09.2024 Date of Decision : 13.09.2024 Etihad Airways, O-3, Level 4, Terminal-3, Indira Gandhi International Airport, New Delhi-110037.

…….Appellant/Opposite Party No.2 Versus

1. Mr.Sameer Sehgal, S/o Mr.Sudhir Sehgal, R/o H.No.336, Lajpat Nagar, Jalandhar-144 001, Punjab.

Email Id: rishabsehgal01@gmail.com. Mobile: 8124318920.

2. Mr.Rishab Sehgal, S/o Mr.Sameer Sehgal, R/o H.No.336, Lajpat Nagar, Jalandhar-144 001, Punjab.

Email Id: rishabsehgal01@gmail.com. Mobile: 8124318920.

……..Respondents No.1&2/Complainants

3. Yatra Online Ltd., Guld Adiba, 4^th Floor, Plot No.272, Phase-II, Udyog Vihar, Sector-20, Gurgaon-122 008, Haryana. Email:

legal@yatra.com …….Respondent No.3/Opposite Party No.1 First Appeal under Section 41 of the Consumer Protection Act, 2019 against the Order dated 01.03.2023 passed by the District Consumer Disputes Redressal Commission Jalandhar in CC No.271 of 2019.

Quorum:-

Hon’ble Mrs. Justice Daya Chaudhary, President Ms. Simarjot Kaur, Member

1) Whether Reporters of the Newspapers may be allowed to see the Judgment? Yes/No

2) To