FIRST ADDITIONAL BENCH STATE CONSUMER DISPUTES REDRESSAL COMMISSION, PUNJAB, CHANDIGARH Date of Institution : 09.10.2020 Date of Reserve : 28.07.2023 Date of Decision : 29.08.2023 Ranbir Singh Deol, aged 56 years son of Sh.Bhupinder Singh Deol, resident of Village Ginni Wala, Ferozepur, Tehsil and District Ferozepur Pin 152003, Mobile : 98146-00293.

….Appellant/Complainant Versus

1. Honda Car India Pvt. Ltd., (HCIL), situated at Plot No.A-1, Sector 40/41, Surajpur, Kasna Road, Greater Noida, Industrial Development Area, District Gautambudh Nagar, Uttar Pradesh- 201306 through its M.D. and CEO namely Gakh Nakanish. (Email-customer_relations@hondacarindia.com (Phone Number : 0120 2341321).

2. Honda Car India Pvt. Ltd. (HCIL), situated at Plot No.A-1, Sector

40/41, Surajpur, Kasna Road, Greater Noida, Industrial Development Area, District Gautambudh Nagar, Uttar Pradesh 201306, through its Area Sales Manager namely Shubha Sarwahi (E-mail:customer_relations@hondacarindia.com.

(Phone No.0120 2341321)

3. AKS Motors Pvt. Ltd., Vidhata Honda, Ludhiana, Ferozepur Road, Near Kothari Resorts, VPO Gahaur, Ludhiana, through its M.D. Vikram Juneja, (Email: sales@vidhatahonda.com, Phone No.085588-44400)

……..Respondents/Opposite parties First Appeal under Section 41 of the Consumer Protection Act, 2019 against the order dated 27.02.2020 of the District Consumer Disputes Redressal Commission, Camp Court, Ferozepur.

Quorum:-

Mr.Harinderpal Singh Mahal, Presiding Judicial Member Present:-

For the appellant : None For respondents No.1&2 : Ms.Sandeep Kaur, Advocate For respondent No.3 : Sh.S.K.Pandey, Advocate HARINDERPAL SINGH MAHAL, PRESIDING JUDICIAL MEMBER This appeal has been preferred by the appellant/complainant-Ranbir Singh Deol against the order dated 27.02.2020 passed by the District Consumer Disputes Redressal Commission, Ferozepur (in short ‘District Commission’), whereby the complaint filed by the appellant/complainant under Section 12 of the Consumer Protection Act, 1986 (in short ‘the Act’) was allowed against opposite parties No.1 & 2 and directed to pay Rs.25,000/- as consolidated compensation for damages of car, in question, of the complainant as well as litigation expenses.

It would be apposite to mention that hereinafter the parties will be referred, as have been arrayed before the District Commission.

2. Briefly stated facts are that the complainant-Ranbir Singh Deol purchased a car Make City 1.5 ZXMT(1-DTEC) from opposite party No.2 for an amount of Rs.13,89,013/-, vide invoice No.Sale- INV-DD-166-1718-149 dated 28.06.2017, after obtaining the loan from Oriental Bank of Commerce, Ferozepur City. The opposite party No.1 is the manufacturing company of Honda Car India Pvt. Ltd. The said car was registered with DTO, Ferozepur. The complainant also paid Rs.6,744/- for 3M Paint Protection for safety of its Body Colour and Anti Rust Under Body, which was recommended by the representative of opposite party No.3. He assured that opposite party No.3 will apply the 3M Paint Protection Treatment which will save the paint of the car and also would save from rust and was given one year warranty of the paint. In the month of July, 2017, the complainant found some paint problem in the body of the said car and accordingly on 06.07.2017 when the first service was due, the complainant visited the service station of opposite party No.3. The representative of opposite party No.3 inspected the colour and found some problem and revealed that it was due to some manufacturing defect and they referred the complaint of the complainant directly to opposite parties No.1 & 2. On 26.06.2018, the complainant was asked to visit opposite party No.3, where once again the inspection of colour of the car was conducted and defect was found and the complainant suggested to wait for some time and they will share the report to him. Subsequently, on 09.05.2015, the complainant again visited the service station of opposite party No.3 and he was informed that some official of pa