IN THE DELHI STATE CONSUMER DISPUTES REDRESSAL COMMISSION Date of Institution:23.09.2023 Date of hearing : 11.10.2023 Date of Decision : 17.10.2023 FIRST APPEAL NO. 497/2023 IN THE MATTER OF AGEAS FEDERAL INSURANCE LIFE INSURANCE CO. LTD.

(FORMERLY KNOWN AS IDBI FORTIS LIFE INSURANCE CO. LTD.)

REGISTERED OFFICE AT

22ND FLOOR, A-WING, MARATHON FUTUREX N M JOSHI MARG, LOWER PAREL EAST MUMBAI-400013 Email: corporate.realtions@ageasfederal.com ASLO AT OFFIC NO. 907 & 908

9TH FLOOR, KANCHANJUNGA PLOT NO. 18, BARAKHAMBA ROAD CONNAUGHT PLACE, NEW DELHI-110001 ALSO AT

903, 9TH FLOOR, AGGARWAL CORPORATE HEIGHTS PLOT NO. A-7, CENTRE NETAJI SUBHASH PLACE PITAM PURA, NEW DELHI-110034 …APPLICANT/APPELLANT VERSUS MR. AKSHAY GARG R/O 2/68, ROOP NAGAR DELHI-110007 ....NON-APPLICANT/ RESPONDENT CORAM:

HON’BLE JUSTICE SANGITA DHINGRA SEHGAL (PRESIDENT)

HON’BLE MS. PINKI, MEMBER (JUDICIAL) MR. J.P. AGRAWAL, MEMBER (GENERAL)

Present: Mr. Rahul (Enrl. No. D/548/2021 and Mobile No.

8178029954), counsel for the Appellant.

Mr. Vibhor Garg (Email ID: ishita@6avlegal.in and Mobile No. 9811352998) along with Ms. Ishita Mehta, counsel for the Respondent.

PER: HON’BLE MS. PINKI, MEMBER (JUDICIAL)

1. The present appeal has