IN THE DELHI STATE CONSUMER DISPUTES REDRESSAL COMMISSION Date of Institution: 13.04.2015 Date of hearing: 15.02.2022 Date of Decision: 16.03.2022 FIRST APPEAL NO.- 190/2015 IN THE MATTER OF ICICI BANK LTD., 2^ND FLOOR, VIDEOCON TOWER, JHANDEWALAN EXTENSION, NEW DELHI (Through: Hemant Gupta and Associates)

…Appellant VERSUS MANJEET KAUR W/O SH. CHARANJIT SINGH R/O- E-893, CHITRANJAN PARK, NEW DELHI.

(Through: Mr. Raja Harpal Singh, Advocate)

… Respondent CORAM:

HON’BLE DR. JUSTICE SANGITA DHINGRA SEHGAL (PRESIDENT)

HON’BLE SH. RAJAN SHARMA, MEMBER (JUDICIAL)

Present: None for the parties.

PER: HON’BLE DR. JUSTICE SANGITA DHINGRA SEHGAL, PRESIDENT JUDGMENT

1. The facts of the case necessary as per the District Forum record are:

“The late husband of the complainant namely Sh. Charanjeet Singh was maintaining different accounts with the OP bank. He had expired on 9.7.2008 in Pakistan. The complainant had written letters on 27/9/2008 and 1/12/2008 to the OP informing it about the death of her husband. It is alleged by the complainant that after the death of her husband, the OP had no power to operate his accounts. It is alleged by her that the Operation of the accounts of the deceased after 1.12