STATE CONSUMER DISPUTES REDRESSAL COMMISSION HARYANA, PANCHKULA Date of Institution: 17.12.2018 Date of final hearing: 07.07.2022 Date of Pronouncement: 07.07.2022 APPEAL NO.1344 OF 2018 IN THE MATTER OF Naresh Chand son of Sh. Pyare Lal R/o Bas Sitab Rai, Rewari.

….Appellant/Complainant Versus

1. Indian Railway and catering Tourism Ltd. Through its Chief Managing Director Rail Yatri Niwas Building, New Delhi Railway Station Complex Ajmeri Gate side, New Delhi-110002

2. General Manager, Northern Railway, Baroda House, New Delhi.

….Respondents/Opposite Parties CORAM: HON’BLE MR. JUSTICE T.P.S. MANN, PRESIDENT MS. MANJULA, MEMBER Present: None for the appellant PER: T.P.S. MANN, J.

ORDER

1. The complainant, namely, Naresh Chand has filed the present appeal under Section 15 of the Consumer Protection Act, 1986 for challenging the order dated 29.11.2018 passed by the District Consumer Disputes Redressal Forum, Rewari whereby complaint preferred by him under Section 12 of the Act was dismissed.

2. According to the complainant, he is a senior citizen and booked tickets from Jaipur to Ujjain on 06.05.2016 for the journey dated 12.05.2016 to visit Singhest Mahakumbh at Ujjain. He intended to vis