M/S AIR INDIA LTD. & OTHERS.

IN THE DELHI STATE CONSUMER DISPUTES REDRESSAL COMMISSION Date of Institution: 04.02.2021 Date of hearing: 31.10.2022 Date of Decision: 23.11.2022 FIRST APPEAL NO. 7/2021 IN THE MATTER OF

1. Mr. Janardan Rai, S/o Mr. Ramakant Rai 2. Mrs. Suman Rai, W/o Mr. Janardan Rai

3. Ms. Manshi Ram through her father Mr. Janardan Rai All R/o – 36 C Gardiner Street East Perth 6004 WA Australia, Permanent Residence : - 214 B Kaushalpuri Colony, Kharagpur, PO Malaysia Mau, Gomti Nagar, Lucknow – 226010.

(Represented by Authority Letter/Holder Mr. Rama Kant Rai)

(THROUGH: Mr. Kamlesh Mishra, Advocate)

…APPELLANT VERSUS

1. Chairman & Managing Director, M/s. Air India Limited

2. M/s. Air India Limited Office of Respondent 1 & 2:-

(Head Office), 113 Airlines House, Behind All India Radio, Gurudwara Rakabganj Road, Parliament Street, New Delhi – 110001

3. M/s. Air India Limited Branch Office at : - Air India Ltd Singapore Office, 152 Beach Road, 04-05 Gateway East 189721, Singapore (THROUGH: Mr. Ashish Kumar, Advocate)

.... RESPONDENTS CORAM:

HON’BLE JUSTICE SANGITA DHINGRA SEHGAL (PRESIDENT)

HON’BLE MS. PINKI, MEMBER (JUDICIAL)

Present: Mr. Kamlesh Mishra, counsel for the appellant.

Mr.