BEFORE THE TELANGANA STATE CONSUMER DISPUTES REDRESSAL COMMISSION : HYDERABAD.

FA.No. 383 OF 2020 AGAINST ORDERS IN C.C.18/2019 DISTRICT CONSUMER COMMISSION, ADILABAD.

Between:

Kumari Samreen Khanam, D/o Shadullah Khan, Aged : 22 years, Occupation : Household, R/o H.No.1-128, Nagalkonda Village, Mandal Narnoor, Dist, Adilabad. ………..Appellant/ Complainant And:

1. The Manager, State Bank of India (Previously SBH), Branch Utnoor, Mandal Utnoor, Dist. Adilabad (Telangana).

2. The General Manager (Legal), State Bank of India (Previously SBH), Main Branch Shivaji Chowk, Adilabad, Dist. Adilabad-504 001.

………Respondents/Opposite parties.

Counsel for the Appellant/Complainant : M/s. Mohammed Aleemuddin Counsel for the Respondents/Opposite Parties : Party-in-Person QUORUM :

HON’BLE SMT. MEENA RAMANATHAN, I/c PRESIDENT &

HON’BLE SRI. V.V.SESHUBABU, MEMBER – (JUDICIAL)

WEDNESDAY, THE THIRTEENTH DAY OF AUGUST TWO THOUSAND TWENTY FIVE **********

Order : (PER HON’BLE SMT. MEENA RAMANATHAN, I/c PRESIDENT) 1. The appeal is filed U/s. 15 of Consumer Protection Act, 1986 by the Complainant aggrieved by the order of District Consumer Commission, Adilabad, dated 25.02.2020 in CC.No.18/2019 and prays this Commission to allow this appeal directing the Respondents No.1 & 2 jointly and severally to pay a sum of Rs.7,19,456/- lying in the account of the appellant and a compensation of Rs.5,00,000/- in total Rs.12,19,456/- with interest and costs, in the interest of justice.

2. The brief averments of the complaint are that - the Complainant is the account holder of Opposite Party No.1 Bank vide SB.A/c.No.62106453257. The said account was opened by her father on 08.09.2009 in the name of the Complainant as she was a minor at that time. The said account was opened by depositing Rs.100/- for education and marriage purpose of the Complainant.

3. It is submitted that the Complainant’s father went abroad for his livelihood on 24.03.2010 and credited Rs.7,19,456/- into the Complainant’s account and expected to withdraw the said amount at the time of her marriage. In the month of August, 2018, the Complainant visited Bank/Opposite Party No.1 with her passbook and requested for the payment of the said amount. The concerned cashier told that her account has been blocked due to no transactions since long and if she intends to continue the account, she has to get PAN card and submit an application.

4. Subsequently, the Complainant had applied for PAN Card and it was received on 31.12.2018 vide PAN No.LALPS1188R. On 31.12.2018, she went to Bank/Opposite Party No.1 with an application and requested to unlock/continue her account and intended to deposit Rs.500/- on that day, but to her surprise, she was informed that she is not having any such account and at the time of opening the said account, he was not the Manager of that Bank and refused to receive the application of the Complainant, which is illegal and unwarranted. Vexed with the attitude of the Opposite Parties, the Complainant issued a legal notice on 02.02.2019. The Complainant alleges deficiency in service on the part of the Opposite Parties and prayed as under:

“to direct the Opposite Parties No.1 and 2 to pay an amount of Rs.7,19,456/- with 18% interest and compensation of Rs.5,00,000/- towards mental agony and deficiency of service in total Rs.12,19,456/- to the Complainant and also award costs of this complaint, in the interest of justice.”

5. The Opposite Parties No.1 & 2 filed their written version admitting that there was a Savings Bank account of the Complainant with them vide A/c.No.61206453257 which was opened during the year 2007 with Rs.100/-. It is submitted that the entire transactions of the Bank are computerized and the transactions are done by the standard computer system maintained by the Bank. After receipt of the legal notice, the Opposite Party No.1/Bank verified the transactions in the account and there were hardly couple of transactions in the account and there were no operations and as the KYC norms