IN THE DELHI STATE CONSUMER DISPUTES REDRESSAL COMMISSION Date of Institution: 03.03.2015 Date of Hearing: 14.07.2025 Date of Decision: 15.10.2025 FIRST APPEAL NO.-110/2015 IN THE MATTER OF

1. MAX BALAJI HOSPITAL, (A UNIT OF BALAJI MEDICAL AND DIAGNOSTIC RESEARCH CENTRE), 108 A, I.P. EXTENSION, OPPOSITE SANCHAR APARTMENT.

NEW DELHI – 110 092.

2. DR. L. TOMAR, (ORTHOPAEPDIST)

108 A, I.P. EXTENSION, OPPOSITE SANCHAR APARTMENT NEW DELHI – 110 092.

(Through: Mr. Ravindra Aggarwal, Advocate)

…Appellants VERSUS SMT. N. R. MISHRA W/O SHRI M.P. MISHRA, R/O. 653, KANUNGO APARTMENTS, DELHI – 110 092.

(Through: Mr. Biraja Mahapatra, Advocate)

…Respondent CORAM:

HON’BLE JUSTICE SANGITA DHINGRA SEHGAL (PRESIDENT)

HON’BLE MS. PINKI, MEMBER (JUDICIAL)

Present: Ms. Shakti Chaturvedi, Counsel for the Appellant appeared through VC Mr. Biraja Mahapatra and Mr. Nalin Hingorani, Counsel for the respondent (Enrl. No. D/696/2001 & D/12389/2022, Mobile:

9810935526, Email: birajamahapatra@gmail.com PER : HON’BLE JUSTICE SANGITA DHINGRA SEHGAL, PRESIDENT

JUDGMENT

1. The facts of the case as per the District Commission record are as under:

“The brief conspectus of facts of the present complaint are that the complainant, ag