JUSTICE RAJ SHEKHAR ATTRI, PRESIDENT

The facts in brief are that on the strength of advertisements, representations, and promotional claims made by the opposite parties no.1 to 5, through various platforms, the complainant through its representatives approached opposite party no.5 to purchase a luxury SUV, BMW X7 xDrive40d M Sport, costing approximately Rs.1.5 Crores, exclusively for the personal use of its Director, Mr. Ritesh Sehgal, as a perquisite. To finance the purchase, a loan of Rs.1,31,00,000/- was availed from opposite party no.6 and disbursed directly to opposite party no.5 on 26.04.2024, with EMIs of Rs. 2,71,299/- payable over 60 months starting from 05.05.2024 (Annexure C-2), along with payment of processing fees, stamp duty, and document charges. After payment of the balance Rs. 1,90,000/- by the complainant, the car was delivered on 26.04.2024, and an invoice (Annexure C-3) for Rs. 1,32,90,000/- was issued, along with Rs. 1,32,900/- paid towards TCS. The complainant further spent Rs. 1,22,983/- + Rs. 20,419/- for accessories (Annexure C-4) and Rs. 3,02,906/- towards comprehensive insurance with Bajaj Allianz (Annexure C-5). An extended warranty for 4 years (from 26.0