IN THE DELHI STATE CONSUMER DISPUTES REDRESSAL COMMISSION Date of Institution: 22.04.2024 Date of Hearing: 18.07.2025 Date of Decision: 12.09.2025 FIRST APPEAL NO.292/2024 IN THE MATTER OF INDIAN RAILWAYS CATERING AND TOURISM CORP. LTD.

NORTH ZONE, RAIL YATRI NIWAS BUILDING NEW DELHI RAILWAY COMPLEX AJMERI GATE SIDE, NEW DELHI-110024 …APPELLANT (Through Mr. Sunil Goyal, Mr. Nitin Kala &

Mr. Rachit Gupta, Advocates Email: goyalandco86@gmail.com Mob.9811056767)

VERSUS MR. NAGARAJA RAO SRIDHARAN S/O MR. NAGARAJA RAO R/O D-164, GROUND FLOOR, LAJPAT NAGAR 01 NEW DELHI-110024 …RESPONDENT CORAM:

HON’BLE JUSTICE SANGITA DHINGRA SEHGAL (PRESIDENT)

HON’BLE PINKI, MEMBER (JUDICIAL)

Present: Mr. Sunil Goyal and Ms. Shilpa Chaurasia, Counsel for the appellant (Mob: 9811056767 & Email: goyalandco86@gmail.com)

Respondent in person (Mobile:9940215698, Email: nsridhar1942@gmail.com)

PER : HON’BLE PINKI, MEMBER (JUDICIAL)

JUDGMENT

1. The facts of the case as per the District Commission record are as under:

“1.1 The complaint has been filed for allegations of deficiency of services that complainant took the tour Visa for Singapore and Malaysia, however, Visa for Singapore was granted but Visa for Malaysia was