SC/30/FA/06/07/09/10/11/2025 BEFORE THE GOA STATE CONSUMER DISPUTES REDRESSAL COMMISSION, PANAJI-GOA In the matter of First Appeal 06/07/09/10/11 of 2025 in Consumer Complaint 42/43/45/46/47 of 2024 respectively.

Before: Adv. Mrs. Varsha R. Bale, Officiating President Adv. Ms. Rachna Anna Maria Gonsalves, Member SC/30/FA/06/2025 in CC/42/2024 IBIBO GROUP PVT. LTD., 19th Floor, Tower A/B/C, Epitome Building No.5, DLF Cyber City, DLF Phase III, Gurgaon, Haryana, India. 122002. ..…Appellant V.

Mrs. Rita Castro Cota Cruz Themudo, Alias Rita Maria Joana Castro Cota Cruz Themudo, w/o Late Bernedito Temudo, r/o Casa Viroginite, House No. 461, Dongorim Navelim, Salcete Goa.403707. .....Respondent-1 InterGlobe Aviation Limited, (Commonly known as Indigo Airlines)

Having Registered Office at Central Wing, Ground Floor, Thaoar House, 124, Janpath, New Delhi-110001, Coporate Office at: Level-1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon-122002, Haryana, India. .....Respondent-2 SC/30/FA/07/2025 in CC/43/2024 IBIBO GROUP PVT. LTD., 19th Floor, Tower A/B/C, Epitome Building No.5, DLF Cyber City, DLF Phase III, Gurgaon, Haryana, India. 122002. ..…Appellant V.

Mrs. Maya Pereira Alias Maya Maria Bernadette Roncon Pereira, w/o Shollet Roncon Pereira, r/o House No. 267, Laxette, Varca, Salcete Goa.403707. .....Respondent-1 InterGlobe Aviation Limited, (Commonly known as Indigo Airlines)

Having Registered Office at Central Wing, Ground Floor, Thaoar House, 124, Janpath, New Delhi-110001, Coporate Office at: Level-1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon-122002, Haryana, India. .....Respondent-2 SC/30/FA/09/2025 in CC/45/2024 IBIBO GROUP PVT. LTD., 19th Floor, Tower A/B/C, Epitome Building No.5, DLF Cyber City, DLF Phase III, Gurgaon, Haryana, India. 122002. ..…Appellant V.

Ms. Elisha Furtado, Alias Elisha Gracia Furtado, d/o late Filipe Furtado, r/o House No. 157, Novangully, Varca, Salcete Goa.403721. .....Respondent-1 InterGlobe Aviation Limited, (Commonly known as Indigo Airlines)

Having Registered Office at Central Wing, Ground Floor, Thaoar House, 124, Janpath, New Delhi-110001, Coporate Office at: Level-1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon-122002, Haryana, India. .....Respondent-2 SC/30/FA/10/2025 in CC/46/2024 IBIBO GROUP PVT. LTD., 19th Floor, Tower A/B/C, Epitome Building No.5, DLF Cyber City, DLF Phase III, Gurgaon, Haryana, India. 122002. ..…Appellant V.

Mrs. Edilqueen Braganca Martins Furtado, Alias Edilqueen Maria da V.B. Martins Furtado, w/o late Filipe Antonio Furtado, r/o House No. 157, Novangully, Varca, Salcete Goa.403721. .....Respondent-1 InterGlobe Aviation Limited, (Commonly known as Indigo Airlines)

Having Registered Office at Central Wing, Ground Floor, Thaoar House, 124, Janpath, New Delhi-110001, Coporate Office at: Level-1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon-122002, Haryana, India. .....Respondent-2 SC/30/FA/11/2025 in CC/47/2024 IBIBO GROUP PVT. LTD., 19th Floor, Tower A/B/C, Epitome Building No.5, DLF Cyber City, DLF Phase III, Gurgaon, Haryana, India. 122002. ..…Appellant V.

Mrs. Daya Sabnis, Alias Daya Sandip Sabnis, w/o Sandip Sabnis, r/o BG4, Bhagyadham Building, Murmuti, Comba, Margao, Salcete Goa.403721. .....Respondent-1 InterGlobe Aviation Limited, (Commonly known as Indigo Airlines)

Having Registered Office at Central Wing, Ground Floor, Thaoar House, 124, Janpath, New Delhi-110001, Coporate Office at: Level-1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon-122002, Haryana, India. .....Respondent-2 Adv. Shri Sagar Malkarnekar present for Appellant.

Adv. Ms. Malushka Furtado present for Respondent-1.

Adv. Shri Devendra Bharadwaj present for Respondent-2 DATE: 22/09/2025 JUDGMENT [per Adv. Mrs. Varsha R. Bale, Officiating President

1. This Appeal is directed against the Judgment & Order dated 31/05/2024 passed by the District Consumer Disputes Redressal Commission, North Goa, (The ‘District Commission’ for short)