STATE CONSUMER DISPUTES REDRESSAL COMMISSION CHANDIGARH FIRST APPEAL NO. SC/4/FA/66/2025 (Against the Order dated 25th October 2024 in Complaint DC/44/CC/270/2022 of the District Consumer Disputes Redressal Commission Df-i)

GAURAV ABROL PRESENT ADDRESS - S/O SH. PAWAN KUMAR ABROL, R/O H.NO. 3062, SECTOR 45-D, CHANDIGARH-160047.CHANDIGARH,CHANDIGARH.

.......Appellant(s)

Versus TATA UNISTORE LIMITED TATA CLIQ PRESENT ADDRESS - 1ST FLOOR, EMPIRE PLAZA 2, LALBAHADURSHASTRI MARG, CHANDAN NAGAR, VIKHROLI WEST, MUMBAI, MAHARASHTRA 400083 INDIA THROUGH ITS HEAD/INCHARGE.CHANDIGARH,CHANDIGARH.

HELIOS WATCH STORE PRESENT ADDRESS - BY TITAN G-44/24, SHIPRA MALL, VAIBHAVKHAND, INDIRAPURAM-

201014 UTTAR PRADESH, INDIA, THROUGH ITS HEAD/INCHARGE.CHANDIGARH,CHANDIGARH.

.......Respondent(s)

BEFORE:

HON'BLE MRS. PADMA PANDEY , PRESIDING MEMBER HON'BLE MR. PREETINDER SINGH , MEMBER FOR THE APPELLANT:

GAURAV ABROL DATED: 24/07/2025

ORDER

STATE CONSUMER DISPUTES REDRESSAL COMMISSION, U.T., CHANDIGARH (Additional Bench Appeal No. : 66 of 2025 Date of Institution : 20.01.2025 Date of Decision : 24.07.2025 Gaurav Abrol son of Sh. Pawan Kumar Abrol, resident of H.No.3062, Sector-45-D, Chandigarh-

160047.

…….Appellant V e r s u s

1. Tata Unistore Limited(Tata Cliq), Ist Floor, Empire Plaza 2, Lal Bahadur Shastri Marg, Chandan Nagar, Vikhroli West, Mumbai, Maharashtra-400083 India through its Head/Incharge

2. Helios Watch Store- By Titan G-44/24, Shipra Mall, Vaibhav Khand, Indirapuram-201014 Uttar Pradesh, India, through its Head/Incharge …Respondents Appeal under Section 41 of the Consumer Protection Act, 2019 against order dated 25.10.2024 passed by District Consumer Disputes Redressal Commission-I, U.T. Chandigarh in Consumer Complaint No.270/2022.

BEFORE: MRS. PADMA PANDEY, PRESIDING MEMBER MR.PREETINDER SINGH,MEMBER For the appellant : Sh. Kartik Parmod Goyal, Advocate For respondent No.1 : Ms. Madhu P Singh, Advocate For respondent No.2 : Sh.Vivek Sheoran, Advocate PER PADMA PANDEY, PRESIDING MEMBER This appeal is directed against the order dated 25.10.2024, rendered by District Consumer Disputes Redressal Commission-I, U.T. Chandigarh (hereinafter to be referred as “the Ld. District Commission”), vide which, it dismissed the complaint bearing No.CC/270/2022, being devoid of any merit.

2. Before the Ld. District Commission, it was case of the complainant that he placed an order for purchase of Titan Watch from TATA CLIQ app on 22.10.2021, on offering discount by the said App. After discount, price of the watch was quoted at Rs.6983.01, which was paid by the complainant. The said watch was supposed to be delivered on 26.10.2021 by Courier Company Xpressbee but when the same was not delivered, the complainant made a call on 28.10.2021 to Customer care of TATA CLIQ. The complainant was advised to wait till 7.00 P.M. as there was a possibility to receive the product on that date. Since the product was not delivered, the complainant again made a call to the customer care. He was then advised to wait for another 3 days and till the time the complainant did not raise complaint about non- delivery of the ordered watch, the app was showing that the product had been shipped from Delhi NCR but after the complaint was made regarding non-delivery of the product, the app showed that the product would be delivered from Uttar Pradesh. Ultimately on 31.10.2021 the complainant through courier service received a box containing the watch. The complainant immediately opened the box and was shocked to see that a different type of watch was sent. The complainant also made a video at the time of opening the watch and called the customer care team. The complainant was provided a number 8657566287 for sending pictures of the wrong product on it. The complainant acted accordingly and requested to send the product as ordered by him and the complainant was told to wait for a few days as a team of Opposite parties would check the product and allow its replacement. But neither the replacem