STATE CONSUMER DISPUTES REDRESSAL COMMISSION KERALA FIRST APPEAL NO. SC/32/A/172/2017 UNITED INDIA INSURENCE PRESENT ADDRESS - Divisional office, Kulangara Towers, Kacherithazham, Muvattupuzha-

686601 ,KERALA.

.......Appellant(s)

Versus BIJU.M.N PRESENT ADDRESS - Modackal House, Njayapilly P.O, Kuttambuzha, Kothamangalam- 686681. ,KERALA.

.......Respondent(s)

BEFORE:

SRI.RADHAKRISHNAN.K.R , PRESIDING MEMBER FOR THE APPELLANT:

NEMO FOR THE RESPONDENT:

NEMO DATED: 29/07/2025

ORDER

KERALA STATE CONSUMER DISPUTES REDRESSAL COMMISSION, VAZHUTHACAUD, THIRUVANANTHAPURAM APPEAL No. 172/2017 JUDGMENT DATED: 29.07.2025 (Against the Order in C.C. 797/2014 of DCDRC, Ernakulam)

PRESENT:

SRI. AJITH KUMAR D. : JUDICIAL MEMBER SRI. RADHAKRISHNAN K.R. : MEMBER APPELLANT:

The Manager, United India Insurance Company Ltd., Divisional Office, Kulangara Towers, Kacherithazham, Muvattupuzha-686 661.

(By Adv. T.J. Lakshmanan)

Vs.

RESPONDENT:

Biju M.N., Modackal House, Njayapilly P.O., Kuttambuzha, Kothamangalam-686

681.

(By Adv. Tom Joseph)

JUDGMENT

SRI. RADHAKRISHNAN K.R.: MEMBER This is an appeal filed by the opposite party under Sec. 15 of the Consumer Protection Act, 1986, against the order dated 24.10.2016 in C.C. No. 797/2014 on the files of the District Consumer Disputes Redressal Commission, Ernakulam (for short, “the District Commission”). As per the order, the District Commission allowed the complaint and directed the opposite party to settle the claim made by the complainant by making proper assessment of the damage caused to the vehicle in the accident. The District Commission further directed the opposite party to pay Rs. 10,000/- as compensation and Rs. 5,000/- as costs of the proceedings to the complainant.

Aggrieved by the aforesaid order, the opposite party has filed this appeal.

2. The brief details of the complaint are as follows:-

The appellant/opposite party had insured the Wagon R car bearing registration No. KL 40 A 7191, owned by Mr. Kunjan C.R. vide policy No. 101181/31/13/01/00004844 for the period from 14.01.2014 to 13.01.2015. The above vehicle was purchased by the complainant on 22.01.2014 and the transfer was effected in the R.C. Book with effect from 30.01.2014. The transfer was communicated to the complainant on 07.02.2014. On the next working day, i.e; on 10.02.2014, the complainant approached the opposite party to get the insurance policy transferred in his name. After inspection of the vehicle, the policy was transferred in his name on 10.02.2014. A major accident happened to the vehicle on 11.02.2014 at 2 pm and a claim was lodged with the opposite party, who arranged a survey. The surveyor conducted the survey and a report was submitted to the opposite party. The complainant had incurred an amount of Rs. 1,32,242/- towards the repairing charges of the vehicle. The opposite party repudiated the claim vide their letter dated 22.04.2014 on the ground that the complainant had misrepresented the actual date and time of the accident and that on verification of the inward register of the workshop, the vehicle was brought to the workshop for repairs prior to the transfer of the policy in the name of the complainant. According to the complainant, the actual date of accident was on 11.02.2014 which was after the transfer of the policy and the claim was repudiated by the opposite party on flimsy grounds. Hence there is deficiency in service on the part of the opposite party and he filed the complaint, claiming Rs. 1,31,242/- with compensation and costs.

3. Notice was issued to the opposite party who appeared and filed their version.

The opposite party admitted having issued the policy in the name of the previous owner Mr. Kunjan for the period from 14.01.2014 to 13.01.2015. It is also admitted that the accident occurred during the policy period. It was found that the vehicle was transferred in the Registration Certificate to the name of the complainant with effect from 22.01.2014. The insurance policy was transferred to the name of the complainant