IN THE DELHI STATE CONSUMER DISPUTES REDRESSAL COMMISSION Date of Institution: 01.08.2023 Date of hearing: 04.12.2025 Date of Decision: 05.01.2026 FIRST APPEAL NO.- 377/2023 IN THE MATTER OF SH. HAR MOHAN SINGH, S/O SH. WASHDEV SINGH, R/O B-21/F-I, DILSHAD GARDEN, DELHI (Through: Mr. S. K. Verma, Advocate)

…Appellant VERSUS

1. MAKE MY TRIP INDIA PVT. LTD., DLF BUILDING NO. 5, TOWER-B, DLF CYBER CITY, DLF PHASE-2, SECTOR-25, GURUGRAM, HARYANA, INDIA-122002 REGISTERED ADDRESS: B-36, FIRST FLOOR, PUSHA ROAD, NEW DELHI – 110005

2. SH. DEEP KALRA, C.E.O. FOUNDER AND EXECUTIVE CHAIRMAN, MAKE MY TRIP INDIA PVT. LTD., DLF BUILDING NO. 5, TOWER B, DLF CYBER CITY, DLF PHASE 2, SECTOR-25, GURUGRAM, HARYANA, INDIA-122002

3. KOREAN AIRLINES CO. LTD., THROUGH ITS CONCERNED OFFICER, SHOP NO. 54, SECTOR-3, BLOCK-D, DIR AREA, GOLE MARKET, NEW DELHI – 110001 (Through: Mr. Divjot Singh Bhatia & Mr. Shreesh Chadha & Mr. Aman Singh Bakhshi, Advocates, Karya Law Advocates and Solicitors)

…Respondents CORAM:

HON’BLE JUSTICE SANGITA DHINGRA SEHGAL (PRESIDENT)

HON’BLE BIMLA KUMARI, MEMBER (FEMALE)

Present: Appellant in person Mr. S. K. Verma, Counsel for the appellant (Mobile: 9310004577) Mr. Aman Singh Bakshi, Co