IN THE DELHI STATE CONSUMER DISPUTES REDRESSAL COMMISSION Date of Institution: 21.08.2023 Date of hearing: 06.11.2025 Date of Decision: 05.01.2026 FIRST APPEAL NO. 425/2023 IN THE MATTER OF V. V. NATARAJAN S/O LATE SHRI V. N. VISVANATHAN R/O SREE MATHURA KRIPA, PLOT NO. 58 B. DOOR NO. 12C, BALAJI NAGAR II, ST.

VIRUGAMBAKKAM, CHENNAI-600092.. (Through: Mr. Manish Kumar, Advocate)

…Appellant VERSUS M/S AGARWAL PACKERS AND MOVERS LTD.

THROUGH ITS DIRECTOR CORPORATE OFFICE (NEW DELHI):

AGARWAL MOVERS CENTER, WEDDING MALL, PLOT NO. 1, SARASWATI VIHAR PARWANA ROAD, PITAMPURA, DELHI, 110034.

(Through: Mr. Anil Kumar Singh, Advocate)

…Respondent CORAM:

HON’BLE JUSTICE SANGITA DHINGRA SEHGAL (PRESIDENT)

HON’BLE MS.BIMLA KUMARI, MEMBER (FEMALE)

Present: Mr. Manish Kumar and Mr. Shivendra Singh, counsel for the Appellant.

Ms.Arti, counsel for the Respondents PER :HON’BLE JUSTICE SANGITA DHINGRA SEHGAL, PRESIDENT JUDGMENT

1. The facts of the case as per the District Commission record are as under:

“1. The complainant has filed the present complaint against the OP under section 34 of Consumer Protection Act, 2019. The facts as alleged in the complaint are that the complainant the complainant was posted Cha