IN THE DELHI STATE CONSUMER DISPUTES REDRESSAL COMMISSION Date of Institution: 05.10.2020 Date of Hearing: 14.10.2025 Date of Decision: 05.01.2026 COMPLAINT NO. 234/2020 IN THE MATTER OF BALAMURGAN SHANMUGAM R/O. # D-14/32, GROUND FLOOR, DLF EXCLUSIVE FLOOR, PHASE V, GURGAON-122002.

(Through: A.R. Takkar, Amarjeet Kumar, Shriya Takkar &

Anav Mathur, Advocates)

…Complainant VERSUS

1. IREO GRACE REALTECH PVT. LTD., 5^TH FLOOR, ORCHIT CENTRE, GOLF COURSE ROAD, SECTOR-53.

GURGAON-122002.

2. PRECISION REALTORS PVT. LTD.

305, 3^RD FLOOR, KANCHAN HOUSE KARAMPURA COMMERCIAL COMPLEX, NEW DELHI – 110015 (Through: Sameer Chaudhary & Shakshi Kaushik, Advocate)

…Opposite Parties CORAM:

HON’BLE JUSTICE SANGITA DHINGRA SEHGAL (PRESIDENT)

HON’BLE MS. BIMLA KUMARI, MEMBER (FEMALE)

Present: MS. Avantika Thakur, Counsel for the Complainant Mr. Aamir Hussain, Counsel for the Opposite Parties.

PER: HON’BLE JUSTICE SANGITA DHINGRA SEHGAL, PRESIDENT

JUDGMENT

1. The present Complaint has been filed by the Complainant before this Commission under Consumer Protection Act, 2019 alleging deficiency of service and unfair trade practices on the part of the Opposite Parties and have prayed for the following relief :-

i) Pass an