IN THE DELHI STATE CONSUMER DISPUTES REDRESSAL COMMISSION Date of Institution : 21.11.2019 Date of Reserving the order : 19.11.2025 Date of Decision : 07.01.2026 FIRST APPEAL NO.-571/2019 IN THE MATTER OF

1. M/S DEWAN WORLDWIDE HOLIDAYS

1205, KAILASH BUILDING, KASTURBA GANDHI MARG, CONNAUGHT PLACE, NEW DELHI-110001

2. M/S DEWAN TRAVELS PVT. LTD.

THROUGH MR. SURINDER K. DEWAN, 1205, KAILASH BUILDING, KASTURBA GANDHI MARG, CONNAUGHT PLACE, NEW DELHI-110001

3. MR. SURINDER K. DEWAN MANAGING DIRECTOR OF DEWAN TRAVELS P. LTD.

1205, KAILASH BUILDING, KASTURBA GANDHI MARG, CONNAUGHT PLACE, NEW DELHI-110001 …APPELLANTS (Through: Mr. S.P. Aggarwal, Advocate Mob.9811024762 & Email: spa2943@gmail.com)

VERSUS MS. SUMAN BALA D/O MR. OM PRAKASH R/O BD-64 A, SHALIMAR BAGH, DELHI-110088 ……RESPONDENT (Through: Mr. K.C. Maini &

Mr. Amardeep Maini, Advocates Mob.9810529696, 9818451845)

CORAM:

HON’BLE JUSTICE SANGITA DHINGRA SEHGAL (PRESIDENT)

HON’BLE MS. PINKI, MEMBER (JUDICIAL)

Present : Mr. Yatin Sharma, counsel for the appellants.

(Mob.9773903778 & Email: taxocate@gmail.com) Mr. Amardeep Maini, counsel for the respondent.

(Mob.9818451845 & Email advocatemaini@gmail.com)

PER : HON’BLE PINKI, MEMBER (JUDICIAL)

JUDG