ADDITIONAL BENCH STATE CONSUMER DISPUTES REDRESSAL COMMISSION, PUNJAB, CHANDIGARH Date of Institution : 13.04.2023 Date of Reserve : 11.12.2025 Date of Decision : 09.01.2026

1. The General Manager, Circle Office, C-25, Industrial Area, AIRTEL, Phase-II, SAS Nagar, Mohali, through its authorized signatory Mr. Pushkal Chauhan Now at Plot No.21, Rajiv Gandhi IT Park, Chandigarh.

2. The Manager/Incharge, Regd. Office AIRTEL, H-5/12, Outab Ambience, Mehrauli Road, New Delhi through its Authorized Signatory Mr. Pushkal Chauhan now at Airtel Ltd., Registered Office at Plot No.16, Udyog Vihar, Phase IV, Gurugram, Haryana.

….Appellants/opposite parties No.2 & 3 Versus

1. Ashwani Kumar Ralhan aged about 51 years S/o Sh.Narinder Kumar Ralhan R/o House No.422/1, Urban Estate, Phase-I, Patiala.

….Respondent/complainant

2. Jai Durga Communication, an authorized dealer Airtel (DL

954680) 03, Royal Tower Basement Shipra Suncity, Indirapuram, Ghaziabad (U.P.) through its Proprietor/

Partner.

Second Address Jai Durga Communication, A-322, Sector 49, Noida Gautam Budh Nagar-201304.

…..Respondent/Opposite party No.1 First Appeal under Section 41 of the Consumer Protection Act, 2019 against the order dated 15.02