STATE CONSUMER DISPUTES REDRESSAL COMMISSION HARYANA FIRST APPEAL NO. SC/6/A/874/2024 POST OFFICE PRESENT ADDRESS - JAWAHAR NAGAR PALWAL TEHSIL AND DISTRICT PALWAL HARYANA THROUGH ITS SUB POST MASTER,HARYANA.

POST OFFICE PRESENT ADDRESS - DIVISION FARIDABAD DISTRICT FARIDABAD HARYANA THROUGH ITS CPIO SUPDT OF POST OFFICE,HARYANA.

CHIEF POST MASTER PRESENT ADDRESS - CIRCLE HARYANA 107 POSTAL SERVICES HEAD QUARTER MALL ROAD AMBALA DISTRICT AMBALA HARYANA ,HARYANA.

.......Appellant(s)

Versus MAHINDER KUMARI PRESENT ADDRESS - RESIDENT OF H NO 110 8 MARLA NEAR BUDHRAJ KI CHAKKI NEW COLONY PALWAL TEHSIL AND DISTRICT PALWAL HARYANA,HARYANA.

SAFALTA PRESENT ADDRESS - RESIDENT OF H NO 110 8 MARLA NEAR BUDHRAJ KI CHAKKI NEW COLONY PALWAL TEHSIL AND DISTRICT PALWAL HARYANA,HARYANA.

PANKAJ PRESENT ADDRESS - RESIDENT OF H NO 110 8 MARLA NEAR BUDHRAJ KI CHAKKI NEW COLONY PALWAL TEHSIL AND DISTRICT PALWAL HARYANA,HARYANA.

.......Respondent(s)

BEFORE:

T P S MANN , PRESIDENT MRS. MANJULA , MEMBER FOR THE APPELLANT:

SHRI ALANKRIT BHARDWAJ, ADVOCATE ASSISTED BY SHRI CHANDER KAILASH, PUBLIC RELATION INSPECTOR, FARIDABAD FOR THE APPELLANTS.

FOR THE RESPONDENT:

RESPONDENT NO.1 MAHINDER KUMARI IN PERSON FOR HERSELF AS WELL AS ON BEHALF OF HER DAUGHTER-RESPONDENT NO.2. RESPONDENT NO.3 PANKAJ IN PERSON DATED: 12/01/2026

ORDER

STATE CONSUMER DISPUTES REDRESSAL COMMISSION, HARYANA, PANCHKULA First Appeal No.874 of 2024 Date of Institution:11.07.2024 Reserved for Order:22.12.2025 Date of Pronouncement:-12.01.2026

1. Post Office, Jawahar Nagar Palwal, Tehsil & District Palwal, Haryana 121102, through its Sub-Post Master.

2. Post Office, Division Faridabad, District Faridabad, Haryana, through its CPIO/Supdt. of Post Office.

3. Chief Post Master, Circle Haryana-107, Postal Services, Head Quarter, Mall Road, Ambala, District Ambala, Haryana.

…..Opposite Parties/Appellants Versus

1. Mahinder Kumari wife of Sh. Ashok Kumar

2. Safalta daughter of Sh.Ashok Kumar

3. Pankaj son of Sh.Ashok Kumar All residents of House No.110/8 Marla, Near Bodhraj Ki Chakki, New Colony, Palwal,Tehsil and District Palwal, Haryana-121102.

…..Complainant/Respondents CORAM: Hon’ble Mr. Justice T.P.S Mann, President.

Mrs. Manjula, Member Argued by:-Shri Alankrit Bhardwaj, Advocate assisted by Shri Chander Kailash, Public Relation Inspector, Faridabad for the appellants.

Respondent No.1 Mahinder Kumari in person for herself as well as on behalf of her daughter-respondent No.2.

Respondent No.3 Pankaj in person.

O R D E R

T.P.S. MANN J.

1. Opposite Parties-Appellants-Post Office and others, have filed the instant appeal under Section 41 of the Consumer Protection Act, 2019 for challenging the order dated 28.03.2024 passed by the District Consumer Disputes Redressal Commission, Palwal whereby complaint filed by the complainantswasallowed with directions:-

“9. Resultantly, the complaint of the complainants is hereby accepted and we direct the OPs to pay the same rate of interest on the maturity amount of each MIS at the rate contracted for original MISs purchased by the complainants with effect from the respective date of original maturity of each MIS bearing account Nos.39155, 139156, 139363, 139364 and 138852 after deducting the amount which was already paid in respect of these five policies, to the complainants till its actual realization. The OPs are further directed to pay the pending EMIs of Rs.333/- in respect of each policy along with interest @ 8% per annum from the due date of each EMIs after deducting already paid amount, if any, till actual realization, to the complainants. The OPs are further directed to pay Rs.20,000/- (Twenty thousand only) as mental harassment and agony and Rs.5500/- (Five thousand five hundred only) as litigation expenses, to the complainants. The OPs jointly and severally shall make the compliance of this order within 45 days from the date of receipt of the certified copy of this order.”

2. The brief facts of the case are that the complainants got issued some policies in the name of