STATE CONSUMER DISPUTES REDRESSAL COMMISSION KERALA REVISION PETITION NO. SC/32/RP/62/2025 (Against the Order dated 30th October 2025 in Appeal DC/565/CC/32/2024 of the District Consumer Disputes Redressal Commission Thiruvananthapuram)

MD HIPPIECAMPS PRESENT ADDRESS - EDAPALLY,COCHIERNAKULAM,KERALA.

.......Petitioner(s)

Versus PARVATHY S PRESENT ADDRESS -

EDAPAZHINJI,SASTHAMANGALAM,TVPMTHIRUVANANTHAPURAM,KERALA.

.......Respondent(s)

BEFORE:

HON'BLE MR. JUSTICE SRI.B.SUDHEENDRA KUMAR , PRESIDENT HON'BLE MR. SRI.AJITH KUMAR.D , JUDICIAL MEMBER SRI.RADHAKRISHNAN.K.R , MEMBER FOR THE PETITIONER:

NEMO FOR THE RESPONDENT:

NEMO DATED: 12/01/2026

ORDER

KERALA STATE CONSUMER DISPUTES REDRESSAL COMMISSION VAZHUTHACAUD, THIRUVANANTHAPURAM REVISION PETITION No.62/2025 ORDER DATED : 12.01.2026 (Against the order in I.A.No.548/2024 in C.C.No.32/2024 on the files of DCDRC, Thiruvananthapuram)

PRESENT:

HON’BLE JUSTICE SRI. B. SUDHEENDRA : PRESIDENT KUMAR SRI. AJITHKUMAR D. : JUDICIAL MEMBER SRI. K.R. RADHAKRISHNAN : MEMBER REVISION PETITIONER/1^st OPPOSITE PARTY:

Hippie Camps, Hippiecamps, Ambat Arcade, Shanthi Nagar Road, Marottichuvadu, Edappally, Kochi – 682 024 represented by its Managing Director (by Adv. Sreedevi Kylasnath & Adv. Ananthu R.S.)

Vs.

RESPONDENTS/COMPLAINANTS:

1. Parvati S., W/o Narayan R. residing at “Parvanendu”, PRA 53, Palottukonam Road, Edappazhinjy, Sasthamangalam P.O., Thiruvananthapuram – 695 010

2. Narayan R., S/o Late R. Radhakrishnan Nair residing at “Parvanendu”, PRA 53, Palottukonam Road, Edappazhinjy, Sasthamangalam P.O., Thiruvananthapuram – 695 010

3. Saraswathi Narayan, D/o Narayan R., residing at “Parvanendu”, PRA

53, Palottukonam Road, Edappazhinjy, Sasthamangalam P.O., Thiruvananthapuram – 695 010

4. Janaki Narayan, D/o Narayan R., residing at “Parvanendu”, PRA 53, Palottukonam Road, Edappazhinjy, Sasthamangalam P.O., Thiruvananthapuram – 695 010

5. Aruna H.J., W/o Sreejith S.S. residing at Sreejas, Parallel College Lane, Kattakada P.O., Pin – 695 572

6. Sreejith S.S., S/o C. Surendran Nair, residing at Sreejas, Parallel College Lane, Kattakada P.O., Pin – 695 572

7. Anika Nair, D/o Sreejith S.S. residing at Sreejas, Parallel College Lane, Kattakada P.O., Pin – 695 572

8. Deepa S., W/o Renjith Shylaja Kumaran Nair residing at T.C.8/673/4, Deepam, Vayakonam Lane, Thirumala

O R D E R

HON’BLE JUSTICE SRI. B. SUDHEENDRAKUMAR : PRESIDENT

The revision petitioner is the first opposite party in C.C.No.32/2024 on the files

of the District Consumer Disputes Redressal Commission (for short, ‘the District

Commission’), Thiruvananthapuram.

2. The revision petitioner filed I.A.No.548/2024 before the District Commission praying for permitting the revision petitioner to cross-examine the complainant. However, as per order dated 28.05.2025, the District Commission dismissed the I.A.No.548/2025, against which this revision petition has been filed.

3. Heard the learned counsel for the revision petitioner and the complainants in person. Perused the records.

4. The District Commission dismissed I.A.No.548/2024 stating that the Hon’ble Supreme Court and the National Commission in several judgments reiterated that the cross-examination should be avoided before the Consumer Commissions. However, no judgment of the Hon’ble Supreme Court or the National Commission was cited in the order passed by the District Commission showing that the Hon’ble Supreme Court or the National Commission held that the cross-examination should be avoided in all cases. However, the law settled at present is that the cross-examination is not a right of the opposite party in a consumer case. But that does not mean that the cross-examination should be avoided in all cases.

5. We have gone through the affidavit filed by the complainants and the nature of the allegations in the complaint. We are satisfied that cross-examination is necessary in this case to elicit the truth. In the said circumstances, we are of the view that the District Commission ought to have allowed I.A.No.548/2024 an