IN THE DELHI STATE CONSUMER DISPUTES REDRESSAL COMMISSION Date of Institution: 20.12.2023 Date of Hearing: 18.12.2025 Date of Decision: 15.01.2026 FIRST APPEAL NO. 664/2023 IN THE MATTER OF

1. GLOBUS HOLIDAYS THROUGH AUTHORIZED REPRESENTATIVE MR. AMIT KANOJIA

2. MR. SARANSH SHARMA (PARTNER)

3. MR. AMIT KANOJIA (PARTNER)

ALL HAVING OFFICE AT: 202, DDA TOWER-II, DISTRICT CENTRE, JANAKPURI, NEW DELHI-110058 (Through: Mr. Varun Mudgal and Abhishek Rana, Advocates )

...Appellants Versus SHAMBU AGGARWAL S/O PRAHALAD PRASAD AGARWAL R/O S-35, 1ST FLOOR, NEAR K.R. MANGALAM SCHOOL, GREATER KAILASH PART-2, GREATER KAILASH, SOUTH DELHI, DELHI-110048 (Through: Mr.U.K Singhal, Archit Singhal and Kritika Bajaj, Advocates )

……Respondent CORAM:

HON’BLE JUSTICE SANGITA DHINGRA SEHGAL (PRESIDENT)

HON’BLE MS. BIMLA KUMARI, MEMBER (FEMALE) Present: Mr. Yash Sharma, Counsel for the appellant (Mobile:

8826711014) appeared through VC Mr. Pratham Sharma, Counsel for the respondent (Mobile: 9999494462) appeared through VC PER: HON’BLE JUSTICE SANGITA DHINGRA SEHGAL, PRESIDENT JUDGMENT

1. By way of the present Appeal, the Appellant has challenged the order dated 23.11.2023, whereby the District Commission proceeded ex