IN THE DELHI STATE CONSUMER DISPUTESREDRESSAL COMMISSION Date of Institution: 23.10.2013 Date of hearing: 19.11.2025 Date of Decision: 15.01.2026 FIRST APPEAL NO.- 1140/2013 IN THE MATTER OF

1. DR. AJAY JAIN JAIN CHARITABLE HOSPITAL STREET NO. 5, RAGHUBARPURA NO.2, GANDHI NAGAR, DELHI 110031.

2. JAIN CHARITABLE HOSPITAL (A UNIT OF SH. JAIN SEWA NIDHI (REGD.)

THROUGH SH. P. K. BHARGAVA, CHIEF MEDICAL OFFICER, STREET NO. 5, RAGHUBARPURA NO.2.

GANDHI NAGAR, DELHI 110031

3. DR. NUPUR PAGORE, JAIN CHARITABLE HOSPITAL STREET NO. 5, RAGHUBARPURA NO.2 GANDHI NAGAR, DELHI 110031 (Through: Mr. K.G. Sharma, Advocate)

…….Appellants VERSUS KAMAL KUMAR S/O. SH GULSHAN KUMAR H/O NO. 55/56 GALI NO. 4, EAST AZAD NAGAR, DELHI 110051 (Through: Mr. K.G. Kocher, Advocate)

…Respondent CORAM:

HON’BLE JUSTICE SANGITA DHINGRA SEHGAL (PRESIDENT)

HON’BLE MS. BIMLA KUMARI, MEMBER (FEMALE)

Present: Mr. K. G. Sharma, Counsel for the appellant appeared through VC.

Mr. Dishant Sharma, Counsel for the Respondent No. 1 appeared through VC Ms. Charu Jha, Counsel for the Respondent No.2 (Enrl.

No. D/1690/2023, Mobile: 7982494615, Email:

charujha16@gmail.com PER :HON’BLE JUSTICE SANGITA DHINGRA SEHGAL, PRESIDENT JUDGMENT

1. The fac