IN THE DELHI STATE CONSUMER DISPUTES REDRESSAL COMMISSION Date of Institution: 05.03.2019 Date of Hearing: 26.09.2025 Date of Decision: 19.01.2026 COMPLAINT NO. 240/2019 IN THE MATTER OF M/S. WATCH WORLD, THROUGH MR. MANISH DHALL, S/O. MR. MADAN MOHAN DHALL, R/O. A-69, PRIYADARSHAN VIHAR, LAXMI NAGAR, DELHI.

PROPRIETOR OF M/S WATCH WORLD.

(Through: Neeraj Aggarwal, Advocate)

…Complainant VERSUS

1. M/S. NATIONAL INSURANCE COMPANY LIMITED, DAB, SCOPE TOWER, 11^TH FLOOR, CORE-2, LAXMI NAGAR, NEW DELHI–110092.

THROUGH THE CHAIRMAN.

(Through: Manoj Ranjan Sinha, Advocate)

…Opposite Party No. 1

2. S. SONI AND COMPANY, SURVEYORS, LOSS ASSESSORS, INVESTIGATORS, 1047/16, HARI SINGH NALWA STREET, KAROL BAGH, NEW DELHI–110005.

CORAM:

HON’BLE JUSTICE SANGITA DHINGRA SEHGAL (PRESIDENT)

HON’BLE MS. PINKI, MEMBER (JUDICIAL)

Present: Mr. Neeraj Agarwal, Counsel for the Complainant, E-mail:

naggarwalus@gmail.com Mr. Manoj Ranjan Sinha and Mr. Vishal Agrawal, Counsel for the Opposite Party No. 1, E-mail: manojrsinha@gmail.com.

PER: HON’BLE JUSTICE SANGITA DHINGRA SEHGAL, PRESIDENT

JUDGMENT

1. The present Complaint has been filed by the Complainant before this Commission under Section 17 of the Consumer Protection A