IN THE DELHI STATE CONSUMER DISPUTES REDRESSAL COMMISSION Date of Institution: 05.03.2019 Date of Hearing: 26.09.2025 Date of Decision: 19.01.2026 COMPLAINT NO. 240/2019 IN THE MATTER OF M/S. WATCH WORLD, THROUGH MR. MANISH DHALL, S/O. MR. MADAN MOHAN DHALL, R/O. A-69, PRIYADARSHAN VIHAR, LAXMI NAGAR, DELHI.

PROPRIETOR OF M/S WATCH WORLD.

(Through: Neeraj Aggarwal, Advocate)

…Complainant VERSUS

1. M/S. NATIONAL INSURANCE COMPANY LIMITED, DAB, SCOPE TOWER, 11^TH FLOOR, CORE-2, LAXMI NAGAR, NEW DELHI–110092.

THROUGH THE CHAIRMAN.

(Through: Manoj Ranjan Sinha, Advocate)

…Opposite Party No. 1

2. S. SONI AND COMPANY, SURVEYORS, LOSS ASSESSORS, INVESTIGATORS, 1047/16, HARI SINGH NALWA STREET, KAROL BAGH, NEW DELHI–110005.

CORAM:

HON’BLE JUSTICE SANGITA DHINGRA SEHGAL (PRESIDENT)

HON’BLE MS. PINKI, MEMBER (JUDICIAL)

Present: Mr. Neeraj Agarwal, Counsel for the Complainant, E-mail:

naggarwalus@gmail.com Mr. Manoj Ranjan Sinha and Mr. Vishal Agrawal, Counsel for the Opposite Party No. 1, E-mail: manojrsinha@gmail.com.

PER: HON’BLE JUSTICE SANGITA DHINGRA SEHGAL, PRESIDENT

JUDGMENT

1. The present Complaint has been filed by the Complainant before this Commission under Section 17 of the Consumer Protection Act, 1986, alleging deficiency of service on the part of the Opposite Parties and has prayed for the following reliefs:

a) To direct the OP’s to pay a sum of Rs25,49,120 (Rupees Twenty Five Lakhs fourty nine thousand One hundred twenty only) towards loss of stock due to theft under insurance policy.

b) To direct the OP’s to pay interest @ 12% p.a. on the above amount w.e.f. 26.3.2017 till date of receiving aforesaid amount.

c) To direct the OP’s to pay cost of litigation of Rs 1 lakh to the complaint.

d) To direct the OP’s to pay a sum of Rs.5,00,000/- (Rupees Five Lakh) towards compensation for harassment and mental agony to the complaint.

e) To grant any other relief, which the Hon’ble Commission deems fit and proper.

2. Brief facts necessary for the adjudication of the present Complaint are that the Complainant obtained a Standard Fire and Special Perils Policy bearing No. 361701/46/15/75000000068 dated 06.06.2015 from the Opposite Party No. 1, valid for a period of 06.06.2015 to 05.06.2016, with the sum assured value being Rs. 85,00,000/- (Rupees Eighty-Five Lakh Only). The Complainant paid a premium of Rs. 17,101/- (Rupees Seventeen Thousand One-Hundred and One Only) to the Opposite Party No. 1. The said policy insured the Stock/Wrist watches of all companies, Wall Clocks, Time Pieces, and Telephone instruments etc. A theft occurred in the shop of the Complainant on the night of 04.11.2015 to 05.11.2015 and a loss of a denomination of Rs. 25,49,120/- (Rupees Twenty-Five Lakh Forty-Nine Thousand One-Hundred and Twenty Only) was suffered in damages by the Complainant in the said theft. An FIR bearing no. 2583 dated 05.11.2015 was registered immediately against the unknown perpetrator by the father of the Complainant, namely Mr. Madan Mohan Dhall, and intimation of the theft was given to the Opposite Party No. 1 on the same day. The Complainant submitted all documents sought by the surveyor, i.e. the Opposite Party No. 2, namely, M/s. S. Soni and Co. alongwith the untrace report of the police dated 07.03.2016. The Complainant assessed his loss at Rs. 25,49,120/- (Rupees Twenty-Five Lakhs Forty-Nine Thousand One- Hundred and Twenty Only), whereas the Opposite Party No. 2 assessed the loss of the Complainant at Rs. 34,723/- (Rupees Thirty-Four Thousand Seven- Hundred and Twenty-Three Only). The Opposite Party No. 1 repudiated the claim of the Complainant vide letter dated 26.03.2017 stating in that the Complainant has not deposited the required claim documents, and therefore, the amount of Rs. 34,723/- (Rupees Thirty-Four Thousand Seven-Hundred and Twenty-Three Only) has also not been disbursed to the Complainant. Aggrieved by the aforesaid, the Complainant has approached this Commission.

3. The Opposite Party No. 1 filed the Written Statement, denying all