IN THE DELHI STATE CONSUMER DISPUTES REDRESSAL COMMISSION Date of Institution: 07.02.2025 Date of hearing: 11.11.2025 Date of Decision: 21.01.2026 FIRST APPEAL NO.- 116/2025 IN THE MATTER OF BISWANATH AGRRAWALLA, 217, BABAFARIDPURI, WEST PATEL NAGAR, NEW DELHI – 110008. …Appellant in person VERSUS

1. CHAIRMAN, MAX LIFE INSURANCE CO. LTD.

MAX HOUSE, 1 DR. JHA MARG, NEW DELHI – 110020.

2. CHIEF EXECUTIVE OFFICER, MAX LIFE INSURANCE CO .LTD.

UGF, HIMALAYA HOUSE, 23, K.G. MARG, CONNAUGHT PLACE, NEW DELHI – 110001.

(Through: Legal Knights, Law Firm)

…Respondent CORAM:

HON’BLE JUSTICE SANGITA DHINGRA SEHGAL (PRESIDENT)

HON’BLE BIMLA KUMARI, MEMBER (FEMALE)

Present: Appellant in person (he himself is a practicing counsel) .

Ms. Anushka Dayal, Counsel for the Respondent No. 1 & 2 (Email : anushkalegalknights@gmail.com) appeared through VC PER: HON’BLE JUSTICE SANGITA DHINGRA SEHGAL, PRESIDENT

JUDGMENT

1. The facts of the case as per the District Commission record are as under:

“1. The present complaint has been filed under section 35 of the Consumer Protection Act, 2019 (in short CP Act-2019) against Opposite Parties (in short OP's) alleging deficiency of services.

2. Briefly stated the facts of the ca