IN THE DELHI STATE CONSUMER DISPUTES REDRESSAL COMMISSION Date of Institution: 12.12.2024 Date of Hearing: 09.01.2026 Date of Decision: 02.02.2026 FIRST APPEAL NO.- 803/2024 IN THE MATTER OF

1. DR. RUCHI, DOCTOR OF SKINN ‘O’ HAIR, AESTHETIC CLINIC & ACADEMY.

2. SKINN ‘O’ HAIR AESTHETIC CLINIC & ACADEMY, THROUGH ITS PARTNER, BOTH HAVING ITS OFFICE AT:-

F-22, BASEMENT GEETANJALI ENCLAVE, NEAR AUROBINDO COLLEGE, MALVIYA NAGAR, NEW DELHI-110017.

(Through: Ms. Srishti Sharma & Associates)

…Appellants VERSUS MRS. PUSHPA, W/O SH. SURENDER SINGH, R/O H.NO. 102/29, STREET NO. 1, LAXMAN VIHAR, PHASE – 2, GURUGRAM, HARYANA.

(Through: Mr. S. S. Panwar & Associates)

…Respondent CORAM:

HON’BLE JUSTICE SANGITA DHINGRA SEHGAL (PRESIDENT)

HON’BLE MS. BIMLA KUMARI, MEMBER (FEMALE)

Present: Appellant in Person.

Mr. Shashwat Rajpurohit, Counsel for the Respondent.

PER: HON’BLE JUSTICE SANGITA DHINGRA SEHGAL, PRESIDENT JUDGMENT

1. The Appellant has preferred the present Appeal under Section 41 of the Consumer Protection Act, 2019 to set aside the impugned order dated 06.11.2024 passed by the District Consumer Disputes Redressal Commission-II, South Delhi in Complaint Case no. 125/2024 filed by Respondent/Complainan