BEFORE THE STATE CONSUMER DISPUTES REDRESSAL COMMISSION AT PUDUCHERRY Dated this the 29^th day of January 2025 FIRST APPEAL No.06/2023

1. The Branch Manager, Life Insurance Corporation (No.802)

No.4, Armenian Street, Chennai-600 001.

2. The Branch Manager, Life Insurance Corporation, Anna Salai, Puducherry.

3. The Divisional Manager, Life Insurance Corporation Vellore.

All the three being represented by Mr.Ashok Kumar, Senior Branch Manager, Puducherry.

... Appellants/Opposite Parties 1 to 3 Vs

1. L.Sundararajan, No.4, Anthoniar Kovil Street, Behind Kandan Complex, Kumara Guru nagar, Puducherry-605 001. … Respondent/Complainant

2. The Assistant Commissioner Employees Provident Fund Office

100 Feet Road, Puducherry.

… Respondents/Opposite Party No.4 (On appeal against the order passed by the District Consumer Disputes Redressal Commission, Puducherry in CC No.30/2012 dated 19.07.2023)

CC No.30/2012 L.Sundararajan, No.4, Anthoniar Kovil Street, Behind Kandan Complex, Kumara Guru nagar, Puducherry-605 001. …. Complainant Vs.

1. The Branch Manager, Life Insurance Corporation (No.802)

No.4, Armenian Street, Chennai-600 001.

2. The Branch Manager, Life Insurance Corporation, Anna Salai, Puducherry.

3. The Divisional Manager, Life Insurance Corporation Vellore.

4. The Assistant Commissioner Employees Provident Fund Office

100 Feet Road, Puducherry. ….. Opposite Parties BEFORE:

DR.S.SUNDARAVADIVELU, PRESIDING MEMBER TMT.S. OUMASANGUERY, MEMBER FOR THE APPELLANTS Tmt. S.Suganthi, Advocate FOR THE FIRST RESPONDENT:

Party appeared in person FOR THE SECOND RESPODNENT:

Thiru.K.Ravikumar, Advocate

O R D E R

(By Dr.S.Sundaravadivelu, Presiding Member)

This appeal has been filed under section 15 of Consumer Protection Act against the order of the District Consumer Disputes Redressal Commission, Puducherry (hereinafter referred as District Commission in short)in CC No.30/2012 dated 19.07.2023. The District Commission had heard the complaint on remittance from the Hon’ble National Consumer Disputes Redressal Commission and has given its order. In the complaint before the District Commission, the appellants herein were the Opposite parties 1 to 3 and the Respondent 1 herein was the complainant and the Respondent 2 herein was the Opposite Party 4.Herein after, the parties are referred to by the same nomenclature as in the original complaint before the District Commission for the sake of convenience.

The Gist of the complaint is as follows:

2. The complainant had taken a money back policy from the LIC vide policy No.730568459 for a period of 15 years i.e. from 28.08.1995 to 28.09.2009. The annual premium amount of Rs.4310/- was to be transferred from the complainant’s EPF account No.PC/20/6297 to the LIC. The sum assured was Rs.50,000/-. 25% of the sum assured (Rs.12,500/-) was to be transferred to the PF Account on the life assured surviving five years i.e on 28.08.2000 and for this amount, PF authority will pay interest at 9.5 % per annum till the period of maturity. Another 25% of the sum assured (Rs.12,500/-) was to be transferred to the PF account on the life assured surviving ten years ie on 28.09.2005 and for this amount, the PF authority will pay interest at 9.5% per annum till the period of maturity. The remaining 50% of the sum assured (Rs.25,000/-) alongwith accrued bonus of Rs.32,500/- arrived tentatively to be transferred to the PF account on the maturity date of 28.08.2010 and for this also, the PF Authority will pay the interest. Intimation would be received from the LIC one month before the maturity date. But the complainant/policy holder had not received any intimation even after lapse of three months from the date of maturity. When the complainant approached the Puducherry Branch of LIC, they reported that the yearly premium had been received only for the period of 1996 to 1999. The PF authority had transferred the yearly premium of Rs.4310/- for the year 2000 to 2003 in the year 2003-2004 and the remaining installments had been transferred till the yea