IN THE DELHI STATE CONSUMER DISPUTES REDRESSAL COMMISSION Date of Institution: 07.03.2019 Date of Hearing: 28.02.2025 Date of Decision: 14.05.2025 COMPLAINT NO. 258/2019 IN THE MATTER OF MRS. KANTA MEHRA, W/O. MR. BEER BHAN MEHRA, R/O. H. NO. WZ-267 G-69, SECOND FLOOR, TIHAR VILLAGE, TANDOR CHOWK, TILAK NAGAR, DELHI–110018.

(Through: Mr. Jayant Bhatt, Advocate)

…Complainant VERSUS M/S. DHFL PRAMERICA LIFE INSURANCE COMPANY LTD., REGISTERED OFFICE:

4^TH FLOOR BUILDING NO. 9, TOWER-B, CYBER CITY, DLF PHASE III, GURGAON, HARYANA–122002.

BRANCH OFFICE:

OFFICE NO. 303-303A, THIRD FLOOR, ARUNACHAL BUILDING, 19, BARAKHAMBA ROAD, NEW DELHI.

(Through: Mr. Jayant Pawar & Mr. Gopal Bansal, Advocates)

…Opposite Party CORAM:

HON’BLE JUSTICE SANGITA DHINGRA SEHGAL (PRESIDENT)

HON’BLE MS. PINKI, MEMBER (JUDICIAL)

Present: Mr. S.K. Gupta and Ms. Monika Devi, counsel for the Complainant.

Mr. Jayant Pawar, counsel for the Opposite Party.

PER: HON’BLE JUSTICE SANGITA DHINGRA SEHGAL, PRESIDENT

JUDGMENT

1. The present Complaint has been filed before this Commission by the Complainant alleging deficiency in service and unfair trade practice on the part of Opposite Party and has prayed for the following reliefs:- a) D