STATE CONSUMER DISPUTES REDRESSAL COMMISSION, UTTARAKHAND, DEHRADUN Date of Institution : 09.09.2021 Date of Final Hearing : 08.05.2025 Date of Pronouncement : 05.06.2025 SC/5/A/50/2021 Mahindra & Mahindra Limited Swaraj Division, Phase IV, Industrial Area, S.A.S. Nagar (Mohali) Punjab – 160055 Through its Senior Manager – Legal (Through: Sh. Suresh Gautam, Advocate)

….Appellant VERSUS

1. Sh. Rampal S/o Sh. Dharam Singh R/o Village Mohanwala (Khanpur), Tehsil Laksar, District Haridwar (Through: Sh. Avil Kaintura, Advocate)

…. Respondent No. 1

2. Om Tractors Dealer Swaraj Tractors New Bypass Road, Near RTO Office, Bhupatwala, Haridwar Through its Proprietor …. None for Respondent No. 2 Coram:

Ms. Kumkum Rani, President Mr. C.M. Singh, Member

ORDER

(Per: Ms. Kumkum Rani, President):

This appeal has been directed against judgment and order dated

23.02.2021 passed by the learned District Consumer Disputes Redressal Commission, Haridwar in consumer complaint No. 74 of 2016 styled as Sh. Rampal Vs. Managing Director/Marketing Department Swaraj Division Tractors, Mahindra & Mahindra and others, wherein and whereby the complaint was allowed.

2. The facts giving rise to the present appeal, in brief,