M. P. STATE CONSUMER DISPUTES REDRESSAL COMMISSION, PLOT NO.76, ARERA HILLS, BHOPAL FIRST APPEAL NO.1872 OF 2019 (Arising out of order dated 12.09.2019 passed in Case.No.01/2019 by District Commission, Rajgarh)

BANK OF INDIA, THROUGH BRANCH MANAGER, BAMLABE BRANCH, TEHSIL BIORA, DISTT. RAJGARH … APPELLANT.

Versus SMT.SUSHILA BAI, R/O MUNDAL VILLAGE, PANCHAYAT BANPUR, TEHSIL AND DISTT. RAJGARH 465667 .… RESPONDENT.

BEFORE :

HON’BLE JUSTICE SMT.SUNITA YADAV, PRESIDENT HON’BLE DR. (MRS) MONIKA MALIK, MEMBER COUNSEL FOR PARTIES :

Shri H.R.Mutreja, learned counsel for the appellant.

Shri Sunil Sharma, learned counsel for the respondent.

O R D E R (Passed on .06.2025)

The following order of the Commission was delivered by Dr.(Mrs) Monika Malik, Member :

This is an appeal by the opposite party / appellant –

Bank of India (hereinafter referred to as ‘Bank’) directed against the order dated 12.09.2019 passed by the District Consumer Disputes Redressal Commission, Rajgarh (for short ‘District Commission’) in complaint case no.01/2019, whereby the District Commission has allowed the complaint filed by the complainant /

respondent.

2. Brief facts of the case are that the complainant / respondent had made