AFR / NAFR CHHATTISGARH STATE CONSUMER DISPUTES REDRESSAL COMMISSION PANDRI, RAIPUR Date of Institution: 01/10/2024 Date of Final Hearing: 13/06/2025 Date of Pronouncement: 17/06/2025 APPEAL No.- FA/24/624 IN THE MATTER OF :

1. Branch Manager, SBI Life Insurance Co. Ltd., Main Road, Aamapara, Kanker (C.G.) – 494 334 … O.P. No.1 / Appellant No.1

2. Claim Department, SBI Life Insurance Co. Ltd., 2nd Floor, Ranjeet Tower, Plot No.8, M.P. Nagar, Bhopal Zone (RO) (M.P.) – 462 001 … O.P. No.2 / Appellant No.2 Through: E. Praveen Kumar, S/o. Shri E. Sathyanarayana Rao, HPC Head of SBI Life Insurance Both through: Shri Anshul Mishra, Advocate Vs.

Smt. Savitri Salam W/o. Late Shri Shravan Salam, R/o. Bazarpara, Surdongar, P.S. & Tah. Keshkal, Dist. Kondagaon (C.G.) … Complainant / Respondent Through: Shri B.M. Yadav, Advocate.

CORAM: -

HON’BLE SHRI JUSTICE GAUTAM CHOURDIYA, PRESIDENT HON’BLE SHRI PRAMOD KUMAR VARMA, MEMBER PRESENT: -

Shri Anshul Mishra, Advocate for the appellants.

Shri B.M. Yadav, Advocate for respondent.

O RDE R

PER: - JUSTICE GAUTAM CHOURDIYA, PRESIDENT This appeal is filed under section 41 of the Consumer Protection Act 2019 (hereinafter referred to as “the Act” for short) agai