M. P. STATE CONSUMER DISPUTES REDRESSAL COMMISSION, PLOT NO.76, ARERA HILLS, BHOPAL FIRST APPEAL NO.2092 OF 2019 (Arising out of order dated 09.10.2019 passed in Case.No.192/2019 by District Commission, Bhopal no.1)

1. UNION OF INDIA, THROUGH WEST CENTRAL RAILWAY, JABALPUR.

2. DIVISIONAL RAILWAY MANAGER, NEAR HABIBGUNJ RAILWAY STATION, BHOPAL. … APPELLANTS.

Versus A.N.S. SHRIVASTAVA, 9-B, MANIPURRAM, RAVI SHANKAR NAGAR, BHOPAL. .… RESPONDENT.

BEFORE :

HON’BLE DR.SRIKANT PANDEY, PRESIDING MEMBER HON’BLE DR. (MRS) MONIKA MALIK, MEMBER COUNSEL FOR PARTIES :

Shri Deepesh Shukla, learned counsel for the appellants.

Shri Karun Saxena, learned counsel for the respondent.

O R D E R (Passed on .07.2025)

The following order of the Commission was delivered by Dr.(Mrs) Monika Malik, Member :

This is an appeal by the opposite party / appellant –

Railways directed against the order dated 09.10.2019 passed by the District Consumer Disputes Redressal Commission, Bhopal no.1 (for short ‘District Commission’) in complaint case no.192/2019, whereby the District Commission has partly allowed the complaint filed by the complainant / respondent.

2. Facts of the case in brief are that the complainant alongwith wife