IN THE DELHI STATE CONSUMER DISPUTES REDRESSAL COMMISSION Date of Institution: 16.07.2018 Date of Hearing: 17.07.2025 Date of Decision: 28.07.2025 FIRST APPEAL NO.-317/2018 IN THE MATTER OF MS. MINAKSHI DEVI, W/o Late Shri Harish Kumar, H-10, Mann Nagar, Dera Baba Nanak Road, Batala, District Gurdaspur, Punjab-143505.

(Through: Mr. Sidharth Aggarwal, Advocate)

…Appellant VERSUS

1. MAX LIFE INSURANCE COMPANY LIMITED, (Formerly known as Max New York Life Insurance Co. Ltd.)

Having its Registered Office at:

Max House, 3^rd Floor, 1 Dr. Jha Marg, Okhla, Phase-III, New Delhi-110020.

2. MAX LIFE INSURANCE COMPANY LIMITED, (formerly known as Max New York Life Insurance Co. Ltd.)

Through its Executive-Claims, Customer Service Unit, 11^th & 12^th Floor, DLF Square, Jacaranda Marg, DLF City, Phase-II, Gurgaon-122002

3. MAX LIFE INSURANCE COMPANY LIMITED, (formerly known as Max New York Life Insurance Co. Ltd.)

Through its Branch Manager, 17-18-19, Lala Lajpat Rai Marg, Kailash Colony, New Delhi-110048.

(Through: Mr. Inderdeep Singh, Advocate)

…Respondents CORAM:

HON’BLE JUSTICE SANGITA DHINGRA SEHGAL (PRESIDENT)

HON’BLE PINKI, MEMBER (JUDICIAL)

Present: Mr. Sidharth Aggarwal, counsel for the Appellant appear