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BEFORE THE TELANGANA STATE CONSUMER DISPUTES

REDRESSAL COMMISSION: HYDERABAD.

F.A. No.423/2023

AGAINST ORDERS IN

CC.No.513/2021

ON THE FILE OF DISTRICT

CONSUMER COMMISSION-II,

HYDERABAD

Between:

M/s. Country Vacations,

(A Division of Country Club Hospitalities & Holidays Ltd.,)

Rep. by its Managing Director, 6-3-1219, Cool Building,

Begumpet, Hyderabad-500016.

….Appellant/Opposite party

And

1. Rachakonda Manjula, W/o. V.V.R.K.L.S. Babji,

Aged about 54 years, Occ:- House Wife.

2. V.V.R.K.L.S. Babji,

Aged about 56 years, Occ:- Private Employee,

Both are R/o.7-1-65, Bandimelt, Near Sri Rama Lodge,

Secunderabad-500003.

…Respondents/Complainants

Counsel for the Appellant/Opposite party : M/s. LAD legal Services LLP

Counsel for the Respondents/Complainants : M/s. Gopi Rajesh & Associates.

QUORUM: HON’BLE SMT JUSTICE DR.G.RADHA RANI, PRESIDENT

&

HON’BLE SMT R.S. RAJESHREE- MEMBER (NON-JUDICIAL)

WEDNESDAY THE 4^TH DAY OF FEBRUARY,

TWO THOUSAND TWENTY SIX

ORDER: (PERHON’BLE SMT. R.S. RAJESHREE, MEMBER, NON-JUDICIAL)

1. This appeal is filed U/s.41 of the Consumer Protection Act,

2019, Appellant/Opposite Party being aggrieved by the order dated

17.02.2023 passed in C.C.No.513/2021 by District Consumer

Commission-II Hyderabad, wherein the District Commission had

passed the following order:-

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“In the result, the complaint is allowed in part by directing the

opposite party to:

(i) Refund an amount of Rs.1,00,000/- ( Rupees one lakh only) to the

complainant.

(ii) Pay a compensation of Rs.20,000/- ( Rupees Twenty thousand only)

to the complainant for causing inconvenience and mental agony.

(iii) Pay Rs.5000/- (Rupees Five thousand only) towards the costs of

litigation to the complainants.

(iv) Rest of the claims made in the compliant is dismissed.

(v) Time for compliance is 45 days from the date of receipt of this

order.

2. For the sake of convenience the parties are described as

complainants and opposite party as arrayed in the complaint.

3. The specific case of the complainant No.1 is that on 09.01.2020 she

received a phone call from the executives of opposite party and was

informed that she is one of the lucky draw winner of gifts worth

Rs.25,000/- and that to receive the same she has to visit their office

on 10.01.2020 along with the family. Being lured by such

representation she visited the opposite party office at Begumpet along

with her husband. Upon reaching they were made to sit for 45 minutes

and later noticed that there were several other couples who were

invited. After some time, the manager and executives asked all the

invitees to switch off their mobile phones for security reasons and

started explaining about the various products of their company by

displaying posters and slides and convinced the complainants to take

their club membership. That the complainants were completely

brainwashed and there was also loud music playing due to which the

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complainants could not hear the conversation of others and in such

situation the executives of opposite party compelled the complainants

to sign the membership agreement and immediately after signing the

agreement, the music was turned off and announced that the

complainants’ have taken the life membership which have many

benefits and that today is the last day for such offers. Under the said

offer the opposite party promised that:

i) First trip Air Fare is free, as they have tie ups with Airlines. From

next year 20% to 30% concession would be given on Air/Train travel in

India and international irrespective of any number of trips for life

members.

ii) Free transport from Airport/Railway station to Hotel/Resort and

sightseeing. The members would be charged only for fuel.

iii) Free function hall for marriage/birthday parties 5 times in a year

at country club or its affiliated clubs, swimming/Spa/beauty parlour

etc.

iv) Complimentary dinner on weekends etc.

4. Believing the version of the opposite party, the complainants

agreed to take the membership, however as they did not have so much

money paid only 25,000/- which was acknowledged the