SC/30/CC/9/2025 BEFORE THE GOA STATE CONSUMER DISPUTES REDRESSAL COMMISSION, PANAJI-GOA In the matter in Consumer Complaint 09 of 2025.

Before Adv. Ms. Varsha R. Bale, Officiating President Adv. Ms. Rachna Anna Maria Gonsalves, Member Mr. Rocky Pannu, s/o Surat Singh Pannu. ……Complainant-1 Mrs. Shalinee Pannu, w/o Mr. Rocky Pannu. ……Complainant-2 both above residents of r/o 165, Arrias Vaddo, Nagoa, Bardez, Goa.403516 V.

Lufthansa German Airlines, Indira Gandhi International Airport, No.367, Badam Singh Market NH-8, Near Shiv Murti, Rangpuri, New Delhi. 110037. …..Opposite Party-1 Budget Holiday Makers.Com, House No. 4/188, Peddem, Near Sports Complex, Mapusa, North-Goa. …..Opposite Party-2 Adv. Shri. Parikshit Sawant present for Complainant.

DATE: 18/02/2026 ORDER [per Adv. Ms. Rachna Anna Maria Gonsalves, Member]

This Order arises out of Complaint filed by the Complainants before this Commission alleging deficiency in service.

The brief facts as are hereinunder:

i. The case of the Complainant is that the Complainants are law-abiding citizens of India and UK respectively and are respectable members of society and residing at Bardez, Goa.

ii. That the Complainants are “Consumers” within t