IN THE DELHI STATE CONSUMER DISPUTES REDRESSAL COMMISSION Date of Institution: 24.12.2020 Date of hearing: 09.01.2026 Date of Decision: 27.02.2026 FIRST APPEAL 150/2020 IN THE MATTER OF

1. MINISTRY OF RAILWAY, THROUGH ITS SECRETARY, RAIL BHAWAN, NEW DELHI.

2. HEAD QUARTER, NORTHERN RAILWAY, BARODA HOUSE, KASTURBA GANDHI MARG, NEW DELHI-110001 (Through: Mr. Arun Kumar Sharma, Advocate)

Appellants VERSUS SHRI SAROJ KUMAR SINGH, R/O, B-40/A, ANAND VIHAR, UTTAM NAGAR, NEW DELHI-110059.

(Through: Mr. Anjani Kumar Singh, Advocate)

…Respondent CORAM:

HON’BLE JUSTICE SANGITA DHINGRA SEHGAL (PRESIDENT)

HON’BLE MS. BIMLA KUMARI, MEMBER (FEMALE)

Present: Mr. Arun Kumar Sharma, Counsel for the Appellant.

Mr. Ajay Kumar Sharma, station superintendent, DRM office.

Respondent in person Mr. Anjani Kumar Singh, Counsel for the Respondent.

PER: HON’BLE JUSTICE SANGITA DHINGRA SEHGAL, PRESIDENT JUDGMENT

1. The facts of the case as per the District Commission record are as under:

“The complainant has filed the present complaint against the OPs under section 12 of Consumer Protection Act, 1986. The brief facts as alleged in the complaint are that the complainant booked sleeper ticket for Rs. 399/- for the journey s