M.P.STATE CONSUMER DISPUTES REDRESSAL COMMISSION PLOT NO. 76, ARERA HILLS, BHOPAL (M.P.)

APPEAL NO. 350/2018

1. Chairman Railway Board India Rail Bhawan New Delhi

2. General Manager Western Railway Office – Near Dot Ki Puliya Ratlam (M.P.)

3. Station Manager Railway Station Indore (M.P.) ... Appellants VERSUS.

Smt. Deepika W/o Jai Chaturvedi R/0 – 202, Puneet Villa Apartment Sector-C, Bakhtavar Ram Nagar Indore (M.P.) – 452 001 ... Respondent BEFORE;

HON’BLE JUSTICE SUNITA YADAV, PRESIDENT HON’BLE DR. MONIKA MALIK, MEMBER COUNSEL FOR THE PARTIES:

SHRI H.S. RAJPUT, LEARNED COUNSEL FOR APPELALNT.

NONE FOR RESPONDENT.

O R D E R

( 27.02.2026 )

Per say - Justice Sunita Yadav, President.

This appeal by the appellants/opposite parties-Railways assails the order dated 10.9.2018, passed by the District Consumer Disputes Redressal Commission No.1, Indore (for short ‘District Commission’), in complaint case No. 129/2015, whereby the District Commission has allowed the complaint filed by respondent/complainant (hereinafter referred to as ‘complainant’).

2. Briefly put, the facts of the case, as narrated by the complainant are that on 1.2.2014, the complainant, with his mother was travelling from New Delhi