STATE CONSUMER DISPUTES REDRESSAL COMMISSION, MAHARASHTRA, MUMBAI Consumer Complaint No. CC/15/764

1. Consumers Welfare Association, [A Voluntary Consumer Organization registered under The Societies Registration Act 1860 bearing Reg.No.643 of 2003]

Through its Authorized Representative Mr. Jehangir Gai, 402, B-Wing, Ashoka Complex, Justice Ranade Road, Dadar, Mumbai – 400028.

2. Mr. Hitendra Pranubhai Joshi, Aged 53 years, Occupation: Former LIC Agent

501, Shiv Pooja CHS, Desaiwad, Vapi (West) – 396 101. …………. Complainant Versus Western Railway, Through its General Manager, Western Railway Head Quarters, Churchgate, Mumbai – 400020. .…..…... Opposite Parties BEFORE:

Hon’ble Mr. Mukesh V. Sharma, Presiding Member Hon’ble Ms. Poonam V. Maharshi, Member PRESENT:

For the Complainant : Advocate Jehangir Gai For Opposite Party : Advocate Sunil Champalal Surana JUDGMENT (Date: 10-11-2025)

Per: Hon’ble Ms. Poonam V. Maharshi, Member, Member

1. The present consumer complaint has been filed by Complainant No.1 a registered voluntary consumer organization having its administrative office at the address mentioned in the title clause and Complainant No.2 is the actual aggrieved consumer, against the Op