IN THE DELHI STATE CONSUMER DISPUTES REDRESSAL COMMISSION Date of Institution: 07.08.2019 Date of Hearing: 19.11.2025 Date of Decision: 05.12.2025 COMPLAINT NO. 738/2019 IN THE MATTER OF MR. ROHTAS SAINI C/O. F-999, 2^ND PUSTA, NEW USMAN PUR, DELHI-110053.

(Through: R.S. Dakha, Navpreet Mannan & Sunny Jain & Meena, Advocates)

…Complainant VERSUS THE ORIENTAL INSURANACE CO. LTD., THROUGH ITS CMD, DIVISION OFFICE :-

K-37, CHOUDHARY BUILDING, CONNAUGHT CIRCUS, NEW DELHI–110001.

HEAD OFFICE :-

ORIENTAL HOUSE, A-25/27.

ASAF ALI ROAD, NEW DELHI-110002.

(Through: Rajiv Jaiswal, Advocate)

…Opposite Party CORAM:

HON’BLE JUSTICE SANGITA DHINGRA SEHGAL (PRESIDENT)

HON’BLE MS. BIMLA KUMARI, MEMBER (FEMALE)

Present: None for the Complainant Mr. Rajiv Jaiswal, Counsel for the Opposite Party.

PER: HON’BLE JUSTICE SANGITA DHINGRA SEHGAL, PRESIDENT

JUDGMENT

1. The present Complaint has been filed by the Complainant before this Commission under Section 17 of the Consumer Protection Act, 1986 alleging deficiency of service on the part of the Opposite Party and has prayed for the following relief :-

a) Direct the Opposite Party to pay the claim amount of Rs.

51,00,000/- with 24% p.a. interest to complainant from

27.08