STATE CONSUMER DISPUTES REDRESSAL COMMISSION U.T., CHANDIGARH [ADDITIONAL BENCH]

Appeal No. : 149 of 2024 Date of Institution : 12.04.2024 Date of Decision : 08.12.2025

1. Branch Office Branch Manager (Accounts) Piramal Capital & Housing Finance Ltd. (Formerly known as Dewan Housing Finance Corporation Ltd.), SCO-811-812, 2nd Floor, Sector-22A, Chandigarh-160022

2. Registered Office Product Head Piramal Capital & Housing Finance Ltd. (Formerly known as Dewan Housing Finance Corporation Ltd.), Warden House, 2nd Floor, SIR P.M. Road, Fort Mumbai-400001

3. Branch Office Branch Manager Piramal Capital & Housing Finance Ltd. (Formerly known as Dewan Housing Finance Corporation Ltd.), A- 301 & 305, 3rd Floor, Elante Office Complex, Industrial Area, Phase-I, Chandigarh-160002

4. Registered Office V.P. & Product Head (LAP) Piramal Capital &

Housing Finance Ltd. (Formerly known as Dewan Housing Finance Corporation Ltd.) Unit No. 601, 6th Floor, Amiti Building, Agastya Corporate Park, Kamani Junction, Opp. Fire Station, LBS Marg, Kurla (West), Mumbai-400070 & Present Branch office at Unit No. 6 & 7 (1st Floor, Raksha Business Centre, Ambala Chandigarh Expy, Zirakpur, Pincode-140603 through its Authorized Officer, Sh. Ritin Vatrana aged about 39 years, S/o Sh. Vinay Vatrana, having Mobile No.

9914390107 and Aadhar Card No. 680445095223 ….Appellants/Opposite Parties Versus Gaurav Verma S/o Sh. Prem Sagar Verma R/o H-243, Shiv Colony, Ward No. 7, Dharampur, Kalka-134102, Panchkula, Haryana …Respondent/Complainant BEFORE: MRS. PADMA PANDEY, PRESIDING MEMBER SH. RAJESH K. ARYA, MEMBER ARGUED BY :-

Sh. Harsh Chopra, Advocate for the appellants Sh. Gaurav Sharma, Advocate for the respondent PER RAJESH K. ARYA, MEMBER The instant appeal has been filed by opposite parties – Piramal Capital & Housing Finance Limited (appellants herein) for setting aside order dated 07.02.2024 passed by District Consumer Disputes Redressal Commission-I, U.T., Chandigarh (hereinafter to be referred as ‘District Commission’) vide which, Consumer Complaint bearing No.653 of 2022 filed by the complainant – Sh. Gaurav Verma (respondent herein) has been partly allowed against the appellants (opposite parties) by granting following relief:-

“8. In view of the above discussion, the present consumer complaint succeeds and the same is accordingly partly allowed.

OPs are directed as under:-

i) to refund an amount of ₹13,48,825/- to the complainant alongwith interest @9% per annum from the date of payment.

ii) to pay an amount of ₹20,000/- to the complainant as compensation for causing mental agony and harassment to him.

iii) to pay ₹10,000/- to the complainant as costs of litigation.

9. This order be complied with by the OPs within 45 days from the date of receipt of its certified copy, failing which, they shall make the payment of the amounts mentioned at Sr. No.(i) & (ii) above, with interest @12% per annum from the date of this order, till realization, apart from compliance of direction at Sr.

No.(iii) above.”

2] In brief, the case of the complainant before the District Commission was that the complainant applied for a loan from opposite party No.1 amounting to ₹2,96,37,089/-. The said loan was availed against Property (LPA Scheme), which was sanctioned by opposite parties No.1 & 2 on the basis of repaying capacity of borrower on individual basis each (Annexure C-2). The complainant availed this loan from opposite party No.2 and taken over all Cash Credit Facility from Punjab National Bank, Branch Chandi Mandir, Pinjore, Haryana with amount of ₹2 crores only whereas opposite party No.2 was bound to deposit rest of sanctioned amount of ₹96,37,089/- in the complainant account. Opposite Party No.2 had given rest of the amount in three monthly installments to the complainant after sending a legal notice through counsel, which amount was to be deposited in the account of complainant by opposite parties No.1 & 2 in time (Annexure C-3). It was further stated that during Covid-19 or under the m