IN THE DELHI STATE CONSUMER DISPUTES REDRESSAL COMMISSION Date of Institution:11.09.2025 Date of reserving the order:27.11.2025 Date of Decision:19.12.2025 COMPLAINT CASE NO.-835/2015 IN THE MATTER OF M/S FORTUNE MARKETING PVT. LTD. REGD. OFF. 201-202, GEDORE HOUSE, 51-52, NEHRU PLACE, NEW DELHI-110019 …Complainant (Through: Ms. Amrita Panda and Mr. Devesh Panda, Advocates Phone:011-41648787 Email: dp@adpchambers.in)

VERSUS THE BRANCH MANAGER, THE NEW INDIA ASSURANCE CO. LTD.

S1 TO 6, MANISH LINK ROAD, PLAZA-1, PLOT NO.9, SECTOR-5, DWARKA, NEW DELHI-110075 …Opposite Party (Through: Mr. Pankaj Seth, Advocate Mob.:9811055345 &

Email: sethpankaj74@gmail.com)

CORAM:

HON’BLE JUSTICE SANGITA DHINGRA SEHGAL (PRESIDENT)

HON’BLE MS. PINKI, MEMBER (JUDICIAL)

Present: Mr. Debesh Panda, counsel for Complainant OP proceeded ex-parte vide order dated 16.08.2017, however, Ms. Vijay Laxmi, proxy counsel for Mr.

Pankaj Seth, counsel for the opposite party.

PER : HON’BLE PINKI, MEMBER (JUDICIAL)

JUDGMENT

1. The present complaint has been filed by the Complainant before this Commission alleging deficiency of service by the Opposite Parties and has prayed the following reliefs:

“a) Direct the Respondent to compen