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STATE CONSUMER DISPUTES REDRESSAL COMMISSION

MADHYA PRADESH

FIRST APPEAL NO. SC/23/A/16/1698

HYUNDAI MOTORS INDIA LTD.

PRESENT ADDRESS - 2ND, 5TH & 6TH FLOOR, CORPORATE ONE (BAANI BUILDING), PLOT

NO.5, COMMERCIAL CENTRE, JASOLA, NEW DELHI. ,MADHYA PRADESH.

.......Appellant(s)

Versus

SANJAY PANDEY

PRESENT ADDRESS - CHERITAL, JABALPUR. ,MADHYA PRADESH.

R.R. & SONS VEHICLE PVT. LTD.

PRESENT ADDRESS - 899, NAPIER TOWN, JABALPUR. ,MADHYA PRADESH.

.......Respondent(s)

BEFORE:

HON'BLE MRS. JUSTICE SUNITA YADAV , PRESIDENT

HON'BLE MRS. DR. MONIKA MALIK , MEMBER

FOR THE APPELLANT:

HYUNDAI MOTORS INDIA LTD.

DATED: 23/12/2025

ORDER

M. P. STATE CONSUMER DISPUTES REDRESSAL COMMISSION,

PLOT NO.76, ARERA HILLS, BHOPAL

FIRST APPEAL NO. 1202 OF 2016

(Arising out of order dated 01.08.2016 passed in C.C.No.612/2014 by District Commission, Jabalpur)

R.R. & SONS VEHICLES PVT.LTD

(ANMOL HYUNDAI)

THROUGH PROPRIETOR/PARTNER

899, NAPIER TOWN, JABALPUR (M.P.) … APPELLANT.

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Versus

1. SANJAY PANDEY,

S/O SHRI C.P.PANDEY,

R/O CHERITAL WARD,

JABALPUR (M.P.)

2. HYUNDAI MOTOR INDIA LIMITED,

THROUGH GENERAL MANAGER,

COMPETENT AUTHORITY,

5TH & 6TH FLOOR, CORPORATE-1,

BANI BUILDING, PLOT NO.5,

COMMERCIAL CENTRE, JASOLA,

NEW DELHI-110 025 …. RESPONDENTS.

FIRST APPEAL NO. 1698 OF 2016

(Arising out of order dated 01.08.2016 passed in C.C.No.612/2014 by District Commission, Jabalpur)

HYUNDAI MOTOR INDIA LIMITED,

HAVING ITS CORPORATE OFFICE AT

2ND, 5TH & 6TH FLOOR, CORPORATE ONE,

BANI BUILDING, PLOT NO.5,

COMMERCIAL CENTRE, JASOLA,

NEW DELHI-110 025 … APPELLANT.

Versus

1. SANJAY PANDEY,

S/O SHRI C.P.PANDEY,

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R/O CHERITAL WARD,

JABALPUR (M.P.)

2. R.R. & SONS VEHICLES PVT.LTD

(ANMOL HYUNDAI)

THROUGH PROPRIETOR/PARTNER

899, NAPIER TOWN, JABALPUR (M.P.) …. RESPONDENTS.

BEFORE :

HON’BLE JUSTICE SUNITA YADAV : PRESIDENT

HON’BLE DR. MONIKA MALIK : MEMBER

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COUNSEL FOR PARTIES :

Shri Nitin Jain, learned counsel for the complainant Sanjay Pandey.

Shri Mahendra Dulani, learned counsel for the opposite party no.1-Hyundai Motor India Ltd.

Ms. Bhavna Yadav, learned counsel for the opposite party no.2- R.R.& Sons Vehicles Pvt.Ltd.

O R D E R

(Passed On 23.12.2025)

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Per Say Justice Sunita Yadav, President:

Aforesaid appeals arise out of same order dated 01.08.2016 passed by

the District Consumer Disputes Redressal Commission, Jabalpur (for short ‘District

Commission’) in C.C.No.612/2014, therefore they are taken up together and are

being disposed of by this common order. First Appeal No.1202/2016 has been filed

by the dealer-R.R.& Sons Vehicle Pvt. Ltd. and First Appeal No.1698/2016 has been

filed by the manufacturer-Hyundai Motor India Limited. Facts are taken from First

Appeal No.1202/2016 unless otherwise stated.

2. In short, the facts of the case are that the complainant had purchased a

car Hyundai i-20 bearing registration number MP-20 CD-9996 from the opposite

party no.2-dealer in June-2013 for Rs.8,00,000/-. The opposite party no.1 is

manufacturer of the car. It is alleged by the complainant that within one month of

purchase of car noise came from engine and there was problem in pick-up and

average of which complaint was made to opposite party no.2-dealer who informed

that after running

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for some time, the vehicle will run smoothly. The complainant used the car

cautiously and carefully for a period of six months but the problems were not

removed and radiator and injector of the vehicle went out of order and therefore on

07.01.2014 the injector was replaced and radiator was repaired. Again on

13.04.2014 injector was replaced but there was no improvement in the car and

noise/sound continuously came from the engine. The opposite party no.2 suggested

to open the engine but the complainant objected the same. Despite repeated repairs

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by the opposite party no.2-dealer there was no improvement in the car since there

was manufacturing defect in the vehicle. The complainant therefore alleging

deficiency in service on part of opposite parties has filed a complaint before the

District Commission seeking replacement of veh

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