IN THE DELHI STATE CONSUMER DISPUTES REDRESSAL COMMISSION Date of Institution:23.12.2025 (Online)

07.01.2026 (Physically)

Date of hearing : 03.02.2026 Date of Decision : 11.03.2026 FIRST APPEAL NO. 14/2026 IN THE MATTER OF PUNJAB NATIONAL BANK THROUGH ITS AUTHORIZED OFFICER BRANCH OFFICE:

2/23-24, VIJAY CHOWK KRISHNA NAGAR, DELHI-110051 (Through Ms. Sampanna Pani, Advocate Email: ptlawoffies@ptlawoffices.in Mob.9540050991)

…APPLICANT/APPELLANT VERSUS SHAKUNTALA SHARMA (SINCE DECEASED)

THROUGH HER LR/SON RAKESH KUMAR SHARMA S/O LATE SH. MEGHRAJ SHARMA R/O A-14 BSF SOCIETY SECTOR-PIE GREATER NOIDA, UTTAR PRADESH-201310 ....NON-APPLICANT/RESPONDENT CORAM:

HON’BLE JUSTICE SANGITA DHINGRA SEHGAL (PRESIDENT)

HON’BLE MS. BIMLA KUMARI, MEMBER (FEMALE)

Present: Ms. Sampanna Pani and Ms. Sejal Jain, counsel for the appellant (Email: sampanna.pani@ptlawoffices.in and Mobile No.9540050991).

PER: HON’BLE MS. BIMLA KUMARI, MEMBER (FEMALE)

1. The present appeal has been filed on

23.12.2025 (through online vide reference no.202512230726) and 07.01.2026 (physically) challenging the impugned order dated 30.05.2025 passed in Complaint Case No.278/2020 by the District Consumer Disputes Redressal Commission-IX (E