STATE CONSUMER DISPUTES REDRESSAL COMMISSION U.T., CHANDIGARH [ADDITIONAL BENCH]

Appeal No. : 181 of 2025 Date of Institution : 28.05.2025 Date of Decision : 11.03.2026 Mrs. Kavita mother of deceased Gurpreet Kaur, Resident of House No.2248A, Sector 42C, SBI Colony, Chandigarh ….Appellant/Complainant Versus

1. Government Multi Specialty Hospital, Sector 16, Chandigarh through its Director

2. Ivy Hospital, Sector 71, Mohali through its Director

3. Dr. Gurpreet Singh Babra, Department of Internal Medicine, Ivy Hospital, Sector 71, Mohali

4. Dr. Chetan Goel, Department of Anaesthesiology and Critical Care, Ivy Hospital, Sector 71, Mohali

5. Dr. Rajiv Dhunna, Department of Anaesthesia, Critical Care & Pain Management, Ivy Hospital, Sector 71, Mohali ….Respondents/Opposite parties BEFORE: MRS. PADMA PANDEY, PRESIDING MEMBER SH. RAJESH K. ARYA, MEMBER ARGUED BY :-

Sh. Deepak Aggarwal, Advocate for the appellant Sh. Mannu Kukkar, Govt. Pleader for respondent No.1 Sh. Pardeep Sharma, Advocate for respondents No.2 to 5 alongwith Dr. Gurpreet Singh Babra, Respondent No.3 in person Dr. Chetan Goel, Respondent No.4 in person Dr. Rajiv Dhunna, Respondent No.5 in person PER RAJESH K. ARYA, MEMBER The instant appeal has been filed by the complainant – Mrs.

Kavita (appellant herein) for setting aside order dated 09.12.2024 passed by District Consumer Disputes Redressal Commission-I, U.T., Chandigarh (hereinafter to be referred as ‘District Commission’) vide which, her Consumer Complaint bearing No.941 of 2022 has been dismissed finding no deficiency in service on the part of the opposite parties.

2] Briefly stated the case of the complainant, before the District Commission, was that she was mother of the deceased late Ms. Gurpreet Kaur, who expired at the young age of 19 years, due to deficiency in service by opposite parties. Late Ms. Gurpreet Kaur was bright and meritorious student, who had obtained more than 91.2 % marks in class 10+2 and was at the relevant point of time studying in B.Com, 1st year from Govt. Commerce College, Sector 50, Chandigarh. She had excellent track record in academics and other extra-curricular activities with an eye on cracking UPSC/Civil Services Examination.

3] On 19.12.2021, due to diarrhea for three days along with cough and slurred speech for about four days, Ms. Gurpreet Kaur was taken to GMSH, Sector 16, Chandigarh (opposite party No.1 Hospital) by the complainant and her father, where the doctors, after clinical checkup, in an utmost gross, rash and negligent manner, without making any diagnosis or advising any blood tests or other investigations, simply prescribed some medicines. Despite her blood pressure being 100/60, opposite party No.1 Hospital, through its attending doctors, did not bother to admit Ms. Gurpreet Kaur. In a most rash and negligent manner, at around 6:57 pm on 19.12.2021, opposite party No.1 prescribed Aciloc 1 ampoule stat, Buscopan 1 ampoule injection, Tab Zecalo and IV Fluid (Normal Saline) and thereafter, without any investigations, blood tests or diagnosis, discharged Ms. Gurpreet Kaur at around 8:10 pm by advising Tab Ciplox TZ BD for 3 days, Tab Pantop 40 BD for 3 days, Tab Sporolac 1 BD, ORS Zoom, and follow-up in Medical OPD.

4] It was averred that opposite party No.1 Hospital, including its treating doctors, were deficient and indulged in unfair trade practices as, despite recording the BP of Ms. Gurpreet Kaur as 100/60 on 19.12.2021 at 2:07 pm, they neither treated the said condition nor prescribed any medicine for the same, and no cardiologist was called. Opposite party No.1 Hospital and its treating doctors did not even bother to make any diagnosis or order any blood test or other investigations despite Ms. Gurpreet Kaur having diarrhea for the last three days and slurred speech. No ECG or ultrasound was recommended despite her pulse rate being 169 bpm, and they did not even bother to check her body temperature. The complainant ran from pillar to post to get Ms. Gurpreet Kaur admit