IN THE DELHI STATE CONSUMER DISPUTES REDRESSAL COMMISSION Date of Institution: 22.08.2022 Date of Hearing: 01.12.2025 Date of Decision: 24.03.2026 FIRST APPEAL NO. – 143/2022 IN THE MATTER OF MR. HANS BATRA, S/O LATE SH. R.G. BATRA, AGED ABOUT 75 YEARS, R/O ED/77, TAGORE GARDEN, NEW DELHI 110027.

(Through: Mr. Anoop K. Kaushal, Advocate)

…Appellant VERSUS HDFC BANK, J-2/4, RAJOURI GARDEN, NEW DELHI 110027.

(Through: Ms. Anita Saran, Advocate)

…Respondent CORAM:

HON’BLE JUSTICE SANGITA DHINGRA SEHGAL (PRESIDENT)

HON’BLE MS. BIMLA, MEMBER (FEMALE)

Present: Mr. Anoop K. Kaushal, counsel for the Appellant.

Mr. Rizwanulbh, clerk on behalf of Ms. Anita Saran, counsel for the Respondent.

PER: HON’BLE JUSTICE SANGITA DHINGRA SEHGAL, PRESIDENT JUDGMENT

1. The facts of the case as per the District Commission record are as under:

1.By this complaint, the complainant submits that he had a Bank Account with erstwhile Lord Krishna Bank, Rajouri Garden, New Delhi, which was opened some time in 2002. He had Certified True, excellent dealing with the said Bank said Bank and had made several FDs amounting Rs1,45,000 approximately in the name of himself and his family members in the said bank. The said Bank was