STATE CONSUMER DISPUTES REDRESSAL COMMISSION CHANDIGARH FIRST APPEAL NO. SC/4/FA/42/2026 (Against the Order dated 1st January 2026 in Complaint No. DC/44/CC/914/2025 of the District Consumer Disputes Redressal Commission Chandigarh district commission)

AAYUSH BANSAL PRESENT ADDRESS - HOUSE NO 3544 SECTOR 38-

DCHANDIGARHCHANDIGARH,CHANDIGARH.

.......Appellant(s)

Versus TATA SIA AIRLINES LTD PRESENT ADDRESS - SOUTHERN PERIPHERAL RD, ADJACENT TO TATA PRIMANTI, DHANI, MUHAMMADPUR, SECTOR 72, GURUGRAMGURUGRAM,HARYANA.

.......Respondent(s)

BEFORE:

HON'BLE MR. JUSTICE RAJ SHEKHAR ATTRI , PRESIDENT HON'BLE MR. PREETINDER SINGH , MEMBER FOR THE APPELLANT:

AAYUSH BANSAL DATED: 01/04/2026

ORDER

STATE CONSUMER DISPUTES REDRESSAL COMMISSION, U.T., CHANDIGARH

1. Aayush Bansal aged about 29 years s/o Sh. Naveen Kumar Bansal, r/o House no. 3544, Sector 38-D, U.T. Chandigarh-160036.

2. Abhishek Garg aged about 27 years s/o Sh. Devi Dayal Garg, r/o House no. 1501- 1502, Sector 40-B, U.T. Chandigarh - 160 036.

……Appellants/Complainants V e r s u s

1. Tata Sia Airlines Ltd (through its Managing Director), Intellion Edge, Tower A, 9th and 10th Floor, South Peripheral Road, Sector 72, Gurugram (Haryana) 122 101.

2. Vinod Kannan, Chief Executive Officer, TATA SIA Airlines Ltd Intellion Edge, Tower A, 9th and 10th Floor, South Peripheral Road, Sector 72, Gurugram (Haryana) – 122 101 …..Respondents/Opposite parties BEFORE: JUSTICE RAJ SHEKHAR ATTRI, PRESIDENT.

MR. PREETINDER SINGH, MEMBER.

Present:- Sh. Umang Bansal, Advocate, for the appellants.

Sh. Daksh Prem Azad, Advocate, for the respondents. JUSTICE RAJ SHEKHAR ATTRI, PRESIDENT This appeal has been filed by the appellants as they are feeling aggrieved of inadequate relief, awarded by the District Consumer Disputes Redressal Commission-I, U.T., Chandigarh (in short the District Commission) vide order dated 01.01.2026 passed in the RBT/CC/914/2025 in CC/223/2014 filed by them against the respondents. Following relief was awarded by the District Commission in favour of the appellants:-

“….. In the light of the aforesaid discussion, the present consumer complaint succeeds, the same is hereby partly allowed and OPs are directed as under :-

(i) to refund Rs.58,641/- to the complainants alongwith interest @ 9% per annum (simple) from the date of institution of the present consumer complaint onwards (ii) to pay lumpsum amount Rs.7000/- to the complainants as compensation for causing mental agony and harassment;

5. This order be complied with by the OPs jointly and severally within a period of 45 days from the date of receipt of certified copy thereof, failing which the principal amount(s) mentioned at Sr.No.(i) & (ii) above shall carry penal interest @ 12% per annum (simple) from the date of expiry of said period of 45 days, instead of 9% [mentioned at Sr.No.(i)], till realization….”

2. Before the District Commission, it was the case of the appellants/complainants that they had booked domestic air tickets from Chandigarh to Delhi and return, as well as international tickets from Delhi to Denpasar (Bali) and return, by paying substantial consideration to the respondents. On 02.04.2024, when the appellants had reached Denpasar Airport for their return journey, they had discovered that their scheduled flight had been preponed without any prior intimation. Due to the unilateral change in schedule by the respondents, the appellants missed their flight and were been left stranded at a foreign airport. They had no option but to arrange alternate travel by purchasing fresh tickets at a cost of Rs.51,000/-. Owing to the delay in arrival, they had also missed their connecting flight from Delhi to Chandigarh and had incurred additional expenditure towards local transportation. The appellants had issued a legal notice to the respondents, but no relief had been granted, compelling them to approach the District Commission.

3. It is coming out