IN THE DELHI STATE CONSUMER DISPUTES REDRESSAL COMMISSION Date of Institution: 01.02.2023 Date of Hearing: 11.02.2026 Date of Decision: 09.04.2026 FIRST APPEAL NO. 39/2023 IN THE MATTER OF

1. MS. ALKA BANSAL, D/O LATE MR. AJAY K. BANSAL, R/O 4025, SEC-B, PKT-5 AND 6, VASANT KUNJ, NEW DELHI-110070.

Email: alkabansal@ rediffmail.com, 2. MR. ABHISHEK BANSAL, S/O LATE MR. AJAY K. BANSAL, R/O 4025, SEC-B, PKT-5 AND 6, VASANT KUNJ, NEW DELHI-110070.

E-mail: bansalabhishek06@ gmail.com.

(Through: Mr. Abhishek Bansal, Advocate)

…Appellants VERSUS M/S. TRAVEL SPIRIT INTERNATIONAL PVT. LTD., TANEJA HOUSE I-84, 2^ND FLOOR, LAJPAT NAGAR-II, NEW DELHI-110024.

(Through: Mr. Humraz, Advocate)

…Respondent CORAM:

HON’BLE JUSTICE SANGITA DHINGRA SEHGAL (PRESIDENT)

HON’BLE MS. BIMLA KUMARI, MEMBER (FEMALE)

Present: Appellant No. 2 in person.

Mr. Guriqbal Singh Patalia, Counsel for the Respondent. (appeared through VC)

PER: HON’BLE JUSTICE SANGITA DHINGRA SEHGAL, (PRESIDENT)

JUDGMENT

1. The facts of the case as per the District Commission record are as under:

“The Complainant has filled the present complaint seeking relief against OP i.e. Travel Spirit International Pvt.

Ltd. claiming Rs 29,000/-

1. It is the case of