IN THE DELHI STATE CONSUMER DISPUTES REDRESSAL COMMISSION Date of Institution: 27.07.2023 Date of Hearing: 01.12.2025 Date of Decision: 09.04.2026 FIRST APPEAL NO.- 361/2023 IN THE MATTER OF

1. DEPARTMENT OF POST, OFFICE OF SENIOR POST MASTER, INDRAPRASTHA HEAD POST OFFICE, NEW DELHI-110002.

2. CHIEF POST MASTER GENERAL, DELHI CIRCLE, MEGHDOOT BHAWAN, NEW DELHI-110001.

(Through: Mr. Anmol, Advocate)

…Appellants VERSUS MS. OM WATI, R/O C1/232, YAMUNA VIHAR, DELHI-110053 (Through: Mr. Radhey Shyam, Advocate)

…Respondent CORAM:

HON’BLE JUSTICE SANGITA DHINGRA SEHGAL (PRESIDENT)

HON’BLE MS. BIMLA KUMARI, MEMBER (FEMALE)

Present: Mr. Anmol, Counsel for the Appellant.

Brother of the Respondent in person.

PER: HON’BLE JUSTICE SANGITA DHINGRA SEHGAL, PRESIDENT JUDGMENT

1. The facts of the case as per the District Commission record are as under:

“The Complainant has filed the present complaint under Section 12 of the Consumer protection Act, 1986. 1. The case of the Complainant as revealed from the record is that the she opened an account in the Indraprastha Head Post office and deposited Rs. 4,00,000/-. The said account was in her name and Shri Sunil Kumar Dixit and it was Monthly Income Scheme Accoun